US - Quickbooks Certified Bookkeeper
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Company Description MainStreet (Bench) is on a mission to transform every small business owner into an expert backoffice champion. By integrating accounting, HR, and hiring, we give growing companies a single, streamlined solution to manage their people, finances, and operations. The result is more efficiency, better transparency, and less friction-so teams can focus on scaling their business, not managing complexity. Job Description Bookkeeping & Account Management
- Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
- Identify and resolve discrepancies with care and attention to detail
- Conduct monthly financial reviews to ensure every client's books are accurate and up to date
- Serve as the main point of contact for your clients - small business owners who rely on your guidance
- Provide empathetic, professional, and clear communication across chat, email, and phone
- Build strong relationships by explaining financial information in a way clients can easily understand
- Take initiative to identify and resolve client concerns proactively
- Own the client experience from start to finish, ensuring satisfaction and trust
- Collaborate with internal teams using tools like Salesforce and Slack
- QuickBooks Online Certification is required (active certification)
- 3+ years of experience in bookkeeping, auditing, or tax preparation
- 1+ years of customer-facing or client service experience - ideally supporting U.S.-based clients
- Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
- Strong customer service mindset with the ability to explain financial information clearly and empathetically
- Hands-on experience using QuickBooks Online
- High attention to detail, strong problem-solving skills, and a proactive approach
- Degree in Accounting, Finance, or related field (or equivalent experience)
- Must be based in the United States and available to work American business hours (9 AM - 5 PM EST or PST)
- Must meet Bench's minimum hardware and internet requirements for smooth communication and workflow
Vacancy posted 4 days ago
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