Financial Center Manager - Dothan, AL (Murphy Mill)

Financial Center Manager

Five Star Credit Union is looking for a Financial Center Manager to lead and manage the operational sales and service efforts of the service center. This role models the Five Star Core Values and Service Standards for teammates and members.

The Financial Center Manager is responsible for directing and administering the operational sales and service efforts of the service center. This includes ensuring established policies and procedures are followed, managing and overseeing expenses, and ensuring service center security by following prudent safety and security measures. The Financial Center Manager also oversees delivery of a full range of services to members, supervises and assists with member service functions, and ensures members' requests and questions are promptly resolved.

The Financial Center Manager is also responsible for providing products and services to meet the financial needs of the members, leading team meetings to ensure staff are aware and onboard with goals and objectives, and growing the branch deposit market share in connection with FSCU's overall growth goal. The Financial Center Manager is responsible for supervising the service center team in all aspects of their respective jobs, ensuring high quality work and efficiency in operations are maintained through appropriate coaching and direction, and identifying training needs and working with Training Coordinator and Market Director to provide training to staff.

The Financial Center Manager promotes Five Star's Purpose in the Communities We Serve by working with community leaders, schools, or other civic organizations to support community education and financial health by providing donations of money or time to bring awareness of Five Star's presence in the community and our desire to brighten the financial future of the community.

Qualifications for this position include a high school graduate or equivalent, additional college coursework in business or finance preferred, valid driver's license, thorough knowledge of Credit Union products and services, related legal and regulatory requirements, branch functions, policies, and procedures, fundamentals of the financial industry including a basic understanding of the Federal Reserve System, the check clearing process, and the legal theory of negotiable instruments, knowledge of strategic planning, including goal setting and effective marketing techniques, five or more years of related experience in a financial institution, with a minimum of two years of supervisory experience preferred working within a sales and service environment, proven sales success, excellent oral and written communication skills, strong interpersonal, leadership, sales coaching, and supervisory skills, well organized and able to multi-task in a fast-paced environment, ability to operate related computer applications and business equipment, attention to detail, and ability to maintain an effective and efficient sales and service work team.