Director of End-User Support & Service Desk - Onsite Charlotte
The Bachrach Group
The Bachrach Group is seeking a Head of Desktop Support Services/Director in Charlotte, NC to lead the end-user support and service desk organization within a stable IT environment. This onsite, permanent role governs incident management, service delivery, and team development, reporting to senior leadership.
Key responsibilities include guiding first- and second-line support, establishing ITIL-based processes, and driving improvements using service metrics.
#J-18808-LjbffrVacancy posted 6 hours ago
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