Client Services Associate

Position: Investor Services Associate Temp - NYC

Temp-to-Perm

Return to Office: 4days onsite, Monday-Thursday

Key Responsibilities

• Manage the onboarding, opening, maintenance, and closing of investor accounts across multiple account types and investment strategies.
• Coordinate onboarding across various trading and investment platforms, ensuring accounts are established accurately and efficiently.
• Provide white-glove customer service to investors, responding to inquiries and resolving issues professionally and promptly.
• Support transfer agency and investor servicing operations across alternative investment funds and multiple investment strategies.
• Process and coordinate investor subscriptions, redemptions, transfers, capital commitments, capital allocations, distributions, and other liquidity events.
• Manage investor inquiries and escalations via phone and email, coordinating with fund administrators and internal teams to resolve issues related to capital activity, subscription documentation, reporting, and reconciliations.
• Coordinate investor switches and new fund series setups, including gathering required client information and documentation.
• Partner with Compliance to obtain approvals for fund and subscription documentation.
• Work closely with Operations, Back Office, Technology, and Fund Administration teams on account setup, system maintenance, and issue resolution.
• Facilitate capital call activity, including distributing investor notices, tracking funding deadlines, and resolving exceptions.
• Coordinate with fund administrators, Treasury, and internal stakeholders to ensure capital activity is completed accurately and within established deadlines.
• Maintain accurate investor records and ensure all account and transaction information is properly documented.

Qualifications

• 3+ years of professional experience within a sell-side bank, buy-side asset manager, hedge fund, private credit firm, or similar financial services environment.
• Experience in Investor Services, Transfer Agency, Account Management, Client Services, Fund Operations, or a related function.
• Bachelors degree required.
• Experience with investor onboarding and account opening/closing processes.
• Knowledge of alternative investment products, including hedge funds, credit funds, or other private/alternative investment strategies.
• Understanding of investor capital activity, including subscriptions, redemptions, transfers, capital calls, and distributions.
• Strong written and verbal communication skills with the ability to provide a high-touch, white-glove investor experience.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Comfortable working cross-functionally with Compliance, Fund Administration, Treasury, Operations, Technology, and internal investment teams.
• Strong Excel and systems skills with the ability to learn and navigate multiple platforms.