Customer Service Coordinator

Job TitleSupport Purchase Order Processing, New/Repeat Quote & Proposal Generation and Order Maintenance globally.Support incoming Customer requests via email and phoneSupport Customers, Service Team, Regional Sales Managers, Distributors, and Technical Sales with Proposal / Quotation Development, Order status, Opportunity and Case creation, and Export Compliance.Troubleshoot order issues.Expedite order/quote while being detailed and quality oriented.Review new Orders with appropriate parties as part of the global purchase order review processShared responsibility for documentation and reporting accuracy for Order Management metricsResponsible to follow all documented process procedures related to Pricing and MSD / Syspro maintenanceResponsible to ensure all Proposed and Quoted products are standard product, utilizing Master Price via MSD; work with Finance for non MPL items to determine pricing.Responsible to escalate non-standard request to the Applications LabParticipate in internal meetings to give status updatesOperates cross functionally with Sales, Service, Applications Lab, Engineering, Operations and Finance.Acts as contact person and liaison on behalf of customer, partners with multiple teams.Support team members with other duties such as quotes, purchase orders, Customer End Use Certificate and acknowledgements.Assist with training of new Team Members, as needed.There is no relocation package with this position. NO THIRD PARTY RECRUITERS.RequirementsAAS or equivalent experience or 2 years Customer Support experienceResponsibilities include MSD Opportunities and Cases and Syspro Sales Orders:Quote preparationPurchase Order review and Order creationResolve issues with PO's and secure required documentation.Return Material Authorization (RMA) creation & processingResponding to Customer InquiriesProcess Change OrdersPhone Coverage