Customer Service Associate

About the Role We are seeking a detail-oriented and customer-focused *Customer Service Representative* to join our team in Madison, WI. This is not a traditional high-volume call center position. In this role, you'll support customers and sales representatives by processing custom orders, providing quotations, troubleshooting issues, and collaborating with internal teams including Engineering and Warehouse Operations. New hires will begin as *Order Processing Representatives*, gaining hands-on experience with our systems, products, and processes while receiving extensive training. This is an excellent opportunity for someone who enjoys problem-solving, learning technical products, and providing exceptional customer support. Key Responsibilities * Process and enter customer orders accurately and efficiently * Provide sales support to customers and outside sales representatives * Prepare quotes and assist with order management activities * Expedite orders and coordinate updates with customers * Troubleshoot customer concerns and resolve service-related issues * Collaborate with Engineering, Warehouse, and other internal departments * Maintain detailed customer records in SAP and other business systems * Communicate professionally via phone, email, and internal platforms * Ensure high levels of accuracy and attention to detail in all transactions Required Qualifications * Minimum of 1 year of customer service, order entry, or related experience * Strong computer skills, including Microsoft Outlook and Excel * Ability to learn technical products and apply analytical thinking * High School Diploma or equivalent Training & Development * Comprehensive 12-week training program * On-site training center and dedicated training staff * Cross-training opportunities * Tuition reimbursement and educational assistance Apply Today If you're looking for a customer service role that combines problem-solving, technical learning, and career growth, we'd love to hear from you. *Job Type & Location*This is a Contract to Hire position based out of Waunakee, WI. *Pay and Benefits*The pay range for this position is $23.21 - $23.21/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Waunakee,WI. *Application Deadline*This position is anticipated to close on Aug 27, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. *San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. *Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.