Store Manager

Store Manager

Under the leadership of the District Director, the Store Manager is responsible for the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Responsible for all management duties including opening/closing, all day-to-day store operations, and all Team Members.
• Reviews, contributes and operates within the store's budget and the budgeted expense-to-revenue ratio.
• Responsible for hiring, training, supervising, and evaluating as well as the development of Team Members within the framework of GWH policies, procedures, and the Team Members' job description.
• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Director.
• Manage and influence the team by communicating clear company goals daily, weekly, monthly, and annually.
• Partner with the assistant store manager to create, prepare and post schedules, reviews/approves electronic time sheets, and monitors labor hours.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Execute GWH's workflow as designed by training, coaching, and documenting team member performances while assessing production progress on an hourly basis.
• Prepares and administers personnel and disciplinary actions and evaluations.
• Complete and maintain work orders, purchase orders, supply orders, petty cash, and expense reports and ensure these are submitted in a timely manner.
• Ensures the Safety Program is being managed efficiently.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the proper handling and processing of incoming donation flow in and out of the store according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure team members are meeting minimum expectations.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must be punctual and have dependable attendance and maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• May be asked to attend training sessions and participate in activities outside GWH.
• Adheres to local, state and federal laws and regulations.

Minimum Qualifications:

• Bachelor's Degree or equivalent in work experience is preferred.
• Minimum of two (2) years of management/supervisory experience is preferred.
• Two (2) years of retail sales experience is preferred.
• Good computer skills.
• Excellent time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

Key Performing Indicators:

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donors Integrity and Growth (Assigned District vs budget)
• Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
• Customer Service (Feedback from team, and secret shopper and donor ratings for assigned district)
• Change Round up as a % of Transactions (>30% and higher than previous year)
• Active with Zero hours TMs vs Goal (Zero (0) 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at <5%)
• Reporting-, Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety 95% quarterly safety metric score
• Goodwill LMS Training, etc.)

Physical Requirements/Work Environment:

• The ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• An indoor work environment with occasional exposure to outside temperatures.
• The noise level in the normal work environment is, usually, moderate.