ACH Dispute Representative

Job Description

Job Description

Who we are:

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities.

Feel good about what you do. Belong to a place where you matter and can make a difference.

What you will do:

The ACH Dispute Processor is a member of a team composed of bank operations professionals who contribute their ACH operations knowledge and experience to provide outstanding service to our members. In their role they are focused on resolving member disputes timely and accurately and are experienced in investigating and resolving ACH transaction disputes in accordance with NACHA and Federal guidelines.

The ACH Dispute Processor adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.

A day in your life might include:

• Responsible for processing ACH disputed transactions (credits/debits) to and from members accounts as well as ACH stop payments, EFTs, and government reclamations.
• Research and respond daily to member ACH dispute escalations.
• Prepare and send ACH dispute letters to members.
• Performs Federal Reserve/ EPN ACH adjustments and assists Recon/Accounting teams with balancing and settlement.
• Partner with other internal departments to research and resolve ACH dispute processing issues.

Additional Responsibilities may include:

• Perform ACH testing of new products of systems.

• Attend three NACHA training webinars annually.
• Follow up calls to ODFI on dispute status.
• Occasionally attend meetings and respond to ACH audit requests.

• Additional job-related projects and duties as assigned by management.

What we need from you:

Education Requirements

• High School Degree or Equivalent Required.

Experience Requirements

• At least 1 year of relevant work experience.
• AAP certified professional, preferred.

• Demonstrates an understanding of SECU’s culture, core values, mission and strategic priorities as it relates to one’s work and overall performance
• Clearly communicates information, thoughts and ideas in a clear, concise and organized manner
• Identifies opportunities to improve efficiency, reduce errors, or enhance member satisfaction
• Prioritizes tasks effectively to support team goals and organizational timelines
• Applies critical thinking to troubleshoot issues and escalate concerns when appropriate
• Understands the importance of confidentiality, compliance, and ethical behavior in daily responsibilities
• Adapts to changes in processes, tools, or organizational priorities with a positive, solutions-focused approach
• Maintains professionalism in communication, behavior, and representation of SECU

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods
• Must be able to lift up to 25 pounds

Compensation Information: Offers will be commensurate with experience and education. . Please Note: We typically hire at or below mid-point, which is $26.68/hr for this role.

• Hourly Rate: Min. $21.35 – Max. $32.02

Other Compensation Includes:

• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more...2026 SECU Benefits Guide

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.