Lead Commercial Loan Processor

Job Description

Job Description

Description:

Salary Range: $72,000 – 75,000

· Medical, dental & vision insurance

· F&M HSA contribution up to $1,200 annually

· 401(k) retirement plan & financial education

· Life and long-term care benefits

· Paid time off & holidays

· Wellness programs and resources

· Professional development and career growth opportunities

· A people-focused culture guided by our GROW values

Benefits are subject to eligibility and plan provisions.

Are you an experienced commercial banking professional who enjoys building relationships, solving problems, and helping a team succeed?

F&M is looking for a Lead Commercial Loan Processor to support our commercial banking team while managing an assigned portfolio of client relationships. This is a leadership role that combines commercial loan expertise, customer service, risk management, and team development.

You’ll partner closely with Commercial Relationship Managers (CRMs) and Business Development Officers (BDOs), serve as a resource for Commercial Loan Processors, and help ensure our customers receive a seamless, consultative banking experience.

Customer & Commercial Banking Support

· Manage and service an assigned portfolio of commercial banking relationships.

· Partner with CRMs and BDOs on loan requests, renewals, financial information, portfolio management, and customer needs.

· Build strong customer relationships and participate in customer calls and meetings.

· Support commercial loan servicing, construction loan disbursements, and Treasury Management onboarding.

· Identify opportunities to connect customers with F&M products and services.

Leadership & Team Support

· Serve as a subject matter expert and resource for Commercial Loan Processors.

· Train, coach, and mentor team members.

· Help coordinate workflow and priorities across the team.

· Assist with complex customer, loan, and operational issues.

· Promote collaboration, accountability, and consistent service.

Risk & Portfolio Management

· Monitor overdrafts, past-due payments, financial reporting, covenants, collateral exceptions, and other portfolio risks.

· Assist with renewals, problem loans, collections, and post-closing activities.

· Ensure loan documentation is accurate, complete, and compliant with F&M policies and regulatory requirements.

· Partner with Loan Operations, Loan Processing, Loan Review, Treasury Management, and other internal teams to resolve issues.

Make a Difference

· Identify opportunities to improve processes and create a better customer experience.

· Bring ideas forward and help the team work smarter and more efficiently.

· Serve as a trusted partner to both customers and colleagues.

We’re looking for someone with commercial banking experience, strong judgment, leadership ability, and a genuine commitment to customer service.

Required:

· Associate degree or equivalent experience.

· 3+ years of related banking or financial services experience.

· 3+ years of supervisory or leadership experience.

· Understanding of business financials and commercial banking processes.

· Strong communication, organization, and problem-solving skills.

· Ability to manage multiple priorities while maintaining accuracy and confidentiality.

· Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Preferred:

· Commercial loan processing or commercial banking experience.

· Experience supporting commercial lenders or relationship managers.

· Knowledge of banking regulations and compliance requirements.

· Experience training, coaching, or mentoring employees.

· Notary certification or willingness to obtain.

At F&M, banking is about people and relationships. We’re committed to our customers, our communities, and one another.

Our GROW values guide how we work:

· Gregarious – We build genuine relationships.

· Resolute – We take ownership and do the right thing.

· Original – We think differently and look for better ways to serve.

· Wholehearted – We bring care and authenticity to our work.

If you're ready to take the next step in your commercial banking career and want a role where you can lead, build relationships, and make an impact, we’d love to hear from you.

F&M Bank is an Equal Opportunity Employer.