Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Short-term disability insurance
• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Since opening our doors in 2011, we’ve built a strong team of nine dedicated professionals who love working together and serving our community. Our office culture blends professionalism with fun—we keep things engaging with monthly promotions and team activities, while also recognizing and rewarding hard work.

Team members enjoy competitive perks, including paid time off, a 401K plan, life insurance and short-term disability after one year of service, plus quarterly and Christmas bonuses. High performers can also qualify for exciting travel incentives.

If you’re motivated, team-oriented, and ready to grow in a supportive environment, you’ll find our agency a rewarding place to build your career.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.