Program Director

Job Description

Job Description

About Butterfly Support Services

If you are looking for a rewarding career where you can make a meaningful impact while growing professionally, Butterfly Support Services (BSS) is the place for you. We are committed to providing high-quality behavioral health services while fostering a supportive, collaborative, and mission-driven work environment. We seek individuals with integrity, leadership, and a passion for helping others thrive.

Program Overview

Butterfly Support Services provides comprehensive behavioral health services to children, adolescents, adults, couples, and families. Our multidisciplinary team delivers evidence-based, person-centered care for individuals experiencing anxiety, depression, trauma, grief and loss, behavioral concerns, mood disorders, PTSD, family conflict, stress management, and other behavioral health needs.

Services are provided in schools, homes, community settings, and through telehealth in a respectful, culturally responsive, and non-judgmental environment.

Position Summary

The Program Director provides strategic and operational leadership for assigned behavioral health programs. This position oversees day-to-day clinical and administrative operations while ensuring exceptional service delivery, staff development, compliance, quality assurance, and organizational growth.

The Program Director supervises clinical and support staff, promotes a positive culture of accountability, and ensures programs operate efficiently while meeting organizational goals and regulatory requirements.

This position also maintains a small clinical caseload to remain connected to service delivery and support organizational needs.

Essential Duties and Responsibilities

Leadership & Program Management

• Provide overall leadership, direction, and oversight of assigned behavioral health programs.
• Develop and implement strategies to improve program effectiveness and client outcomes.
• Monitor program performance through quality indicators, productivity measures, and outcome data.
• Ensure compliance with agency policies, accreditation standards, payer requirements, and applicable state and federal regulations.
• Foster a positive, collaborative, and accountable work environment.
• Participate in strategic planning and organizational growth initiatives.
• Serve as an ambassador for Butterfly Support Services within the community.

Staff Supervision

• Recruit, interview, hire, onboard, and retain high-performing staff.
• Provide supervision, coaching, mentoring, and professional development.
• Conduct regular individual supervision and team meetings.
• Complete performance evaluations and performance improvement plans when necessary.
• Plan, assign, and monitor workloads.
• Ensure staff maintain productivity expectations and documentation standards.
• Provide clinical consultation and guidance regarding treatment planning and case management.
• Assist with case coverage when staffing needs arise.

Clinical Oversight

• Oversee treatment planning, service delivery, documentation, and case progression.
• Review and approve clinical documentation in a timely manner.
• Monitor documentation quality to ensure compliance with payer and regulatory standards.
• Facilitate clinical case reviews and support evidence-based treatment practices.
• Attend consultation meetings and implement recommendations.
• Maintain a small clinical caseload, including assessments, treatment planning, therapy, and/or case management as assigned.

Quality Assurance & Compliance

• Monitor documentation for accuracy, timeliness, and completeness.
• Ensure staff meet documentation deadlines.
• Review incident reports and assist with corrective action planning.
• Participate in quality improvement initiatives.
• Assist with audits, accreditation activities, and compliance reviews.
• Ensure confidentiality and HIPAA compliance.

Administrative Responsibilities

• Review and approve:
  • Timecards
  • Mileage reimbursement
  • Leave requests
  • Clinical documentation
  • Payroll-related approvals
• Assist with human resources functions.
• Support office operations and workflow management.
• Develop and monitor departmental budgets.
• Monitor staff productivity and program expenditures.
• Prepare reports and analyze program performance data.

Crisis Management

• Participate in an on-call rotation and provide support for urgent staff needs.
• Provide crisis consultation and intervention when necessary.
• Support staff in managing high-risk situations.

Collaboration

• Work collaboratively with executive leadership and interdisciplinary teams.
• Build relationships with community partners, schools, healthcare providers, and referral sources.
• Participate in leadership meetings and agency initiatives.

Other Duties

• Perform additional duties as assigned to support organizational success.

What Success Looks Like

Successful Program Directors consistently:

• Lead with integrity, professionalism, and accountability.
• Build strong, engaged, and high-performing teams.
• Ensure quality clinical care and positive client outcomes.
• Maintain compliance with regulatory and organizational standards.
• Meet productivity and budget expectations.
• Communicate effectively across all levels of the organization.
• Solve problems proactively.
• Foster innovation and continuous improvement.
• Support staff development and retention.
• Demonstrate excellent organizational and leadership skills.

Preferred Characteristics

Our most successful leaders are individuals who:

• Are passionate about behavioral health and serving youth and families.
• Lead with empathy while maintaining accountability.
• Welcome feedback and continuous learning.
• Thrive in fast-paced environments.
• Adapt quickly to changing priorities.
• Think independently and strategically.
• Value collaboration and teamwork.
• Maintain a positive attitude and sense of humor.
• Demonstrate professionalism in every interaction.
• Are highly organized and detail-oriented.
• Possess strong critical thinking and decision-making skills.

Required Skills

• Strong leadership and personnel management skills.
• Excellent verbal and written communication.
• Program planning and organizational development.
• Budget development and financial oversight.
• Performance management and staff coaching.
• Quality assurance and compliance monitoring.
• Strong project management skills.
• Strategic planning and execution.
• Excellent time management and organizational skills.
• Strong conflict resolution skills.
• Ability to analyze data and make informed decisions.
• Advanced problem-solving abilities.
• High level of professionalism and confidentiality.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to quickly learn electronic health record (EHR) systems and other technology platforms.

Minimum Qualifications

• Bachelor's degree required.
• Bachelor's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, Human Services, Healthcare Administration, or a related field preferred.
• Minimum of three years of progressive leadership or management experience in behavioral health, social services, healthcare, or a related field.
• Experience supervising multidisciplinary teams.
• Experience managing multiple priorities in a fast-paced environment.
• Demonstrated knowledge of program management, budgeting, reporting, and performance improvement.
• Clinical licensure preferred:
  • LSW
  • LISW
  • LPC
  • LPCC
• Valid driver's license.
• Reliable personal vehicle available for work-related travel.
• Current automobile insurance meeting state minimum requirements.