Patient Experience Representative - Gynecology

Patient Experience Representative - Gynecology | Boston Childrens Hospital

Position Summary: The Division of Gynecology at Boston Children's Hospital is one of the premier pediatric and adolescent gynecology centers in the world. We specialize in gynecologic care for patients from infancy to young adulthood, from addressing common concerns such as missed periods, heavy bleeding, pelvic pain, and endometriosis, to managing more complex conditions like congenital anomalies of the reproductive tract. As a Patient Experience Representative, you will provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

Key responsibilities:

• Patient Encounter Management:
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Check In / Check Out:
• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Administrative:
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications Education:

• A high school level of education.

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus for full time positions (prorated for part time positions).

Children's Hospital Boston