Product Owner - Workplace Service Delivery

Product Owner - Workplace Service Delivery

United States, San Diego, CA

Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Product Owner — Workplace Service Delivery (ServiceNow)

San Diego, CA / Hybrid

We are seeking an experienced Product Owner to lead the strategy, design, and continuous improvement of Workplace Service Delivery (WSD) capabilities within ServiceNow. This role will partner closely with Facilities, Space Planning, Workplace Operations, and technical teams to deliver scalable, user-centered workplace experiences through automation, self-service, and workflow optimization. The ideal candidate combines strong product ownership practices with experience designing enterprise workflows and digital workplace experiences within ServiceNow.

What You'll Do

• Own the WSD product roadmap, backlog, and prioritization strategy
• Translate operational and employee needs into scalable ServiceNow solutions
• Partner with Facilities, Space Planning, Workplace Operations, and service providers to improve workplace experiences
• Drive workplace workflow design across: Workplace requests Facilities services Office moves and seating coordination Reservation management for desks, rooms, and collaboration spaces Visitor and workplace support experiences Knowledge and self-service experiences
• Define user stories, requirements, and acceptance criteria
• Partner with engineering, platform teams, and TPMs on solution delivery
• Lead backlog refinement, prioritization, and stakeholder alignment
• Analyze adoption, workflow performance, and employee feedback to drive continuous improvement
• Support rollout readiness, communications, and change adoption

Qualifications

• 5+ years of experience in Product Ownership, Product Management, Business Systems Analysis, or ServiceNow solution delivery
• Experience with ServiceNow Workplace Service Delivery (WSD), Employee Center, or related workflow platforms
• Strong understanding of workflow design, service delivery operations, and user-centered product development
• Experience managing backlogs, requirements, and stakeholder alignment
• Ability to translate operational needs into scalable technical solutions
• Experience working in Agile environments

Preferred Qualifications

• Experience supporting Facilities, Workplace Operations, or Space Planning organizations
• Familiarity with: Workplace reservation systems Workflow automation Virtual Agent / AI capabilities Knowledge management Reporting and dashboards
• ServiceNow certifications preferred
• Experience in large, global organizations

At SIE, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE's top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package.

The estimated base pay range for this role is listed below.

$144,200 - $216,200 USD

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.