Sales Coordinator/Sales Admin

Job Description

Job Description

Currently hiring for the position of Sales Coordinator/Admin.  This position requires open availability including weekends and holidays

SUMMARY 

The purpose of the Sales Coordinator/Admin is to perform clerical, administrative, and other duties to assist the DOSM, and Sales Managers in the operation of the Sales department. HILTON experience is required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service:

•    Maintains guest service as the driving philosophy of the operation

•    Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

•    Committed to making every guest is satisfied

•    Develops added-value customer service programs

•    Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance

•    Meets or exceeds guest satisfaction measures

•    Ensures hotel standards and services contribute to the delivery of consistent guest service

•    Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards

Sales Coordinator Operations:

• Aid and assist DOSM and Area sales Coordinator in preparation for Revenue Meeting and month end reporting.
• Responsible for booking and servicing of meeting rooms and coordinating set ups and breakdowns with housekeeping. 
• Entry of rooming lists and group blocks into property management systems
• Tours hotel guests
• Creates and sends contracts

•    Utilize sales tracking systems

•    Input actual group pick up #s from the previous day’s group into sales tracking system.

•    Answer phones.  

•    Check with Sales Team for any VIP arrivals that might require welcome letters.

•    Calls client’s who rooming lists and cut off dates are approaching. 

•    Attend weekly Sales Meeting and take minutes.

•    Approach all encounters with guests and employees in a friendly, service-oriented manner. 

•    Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel. 

•    Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. 

•    Other duties may be assigned.

•    Responsible for the daily operations of the Sales department including clerical and record keeping duties.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

•    Prior Hilton hotel experience

•    High School Diploma or equivalent required

LANGUAGE AND MATHEMATICAL SKILLS 

•    Ability to read and speak English and comprehend simple instructions, short correspondence, and memos  

•    Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

•    Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property

•    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

REASONING ABILITY 

•    Must be able to evaluate and select among alternative courses of actions quickly and accurately.

•    Must work well in stressful, high-pressure situations.

•    Must maintain composure and objectivity under pressure.

•    Must be effective in handling problems in the workplace; include anticipating, preventing, identifying, and solving problems as necessary.

•    Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

•    Must be able to work with and understand financial information and data, and basic arithmetic functions.

•    Demonstrate the ability to anticipate and solve practical problems or resolve issues.

CERTIFICATES, LICENSES, REGISTRATIONS 

None required at this time.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear

•    Frequently required to reach with hands and arms

•    Occasionally required to stoop, kneel, or crouch

•    Occasionally lift and/or move up to 30 pounds

•    Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

BENEFITS

•    Medical, dental, and vision insurance.

•    Matching 401K.

•    Paid time off to use within the first year.

•    Paid vacation after one year.