Call Center Representative
Worcester Manufacturing Inc
Worcester Manufacturing - - Responsibilities: Answering inbound customer calls, emails, and chats promptly and professionally.; Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions.; Managing and resolving complex customer complaints and inquiries with patience and diplomacy.; Documenting all interactions and transactions accurately in the customer relationship management (CRM) system.; Following established communication procedures, guidelines, and policies.
Vacancy posted 14 hours ago
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