Product Manager Ticketing Infostructure

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The Product Manager is a visionary strategist analyst customer evangelist respected leader of execution and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable responsible and has ownership of T-Mobiles internal and external products platforms services experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity) technical feasibility business objectives securing funding and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.




Product Manager is a jack-of-all-trades leveraging deep customer empathy strategic thinking commercial analytical and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.




No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development project/program management marketing and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities :

• Vision Strategy and Analysis Owns product end to end for products or features with moderate level of complexity and scope. This includes creating managing maintaining and communicating product vision and roadmap. Identifies target customer(s) for existing or future products drives end user product research. Partners with business and internal/external stakeholders to understand current customer experiences identifies areas of opportunity. Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data. Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype A/B testing etc.) to inform direction prioritize investment. Conducts cost-benefit / ROI / NPV analysis competitive product analysis to support decision making. Works with stakeholders and follows enterprise process to secure and maintain product funding. Communicates influences and sells ideas at Director level and below. This includes regularly delivering product presentations. Conducts specific ad hoc analysis and provides insights to management on request. Recommends product feature set and positioning strategies to improve customer experience and drive or support growth. Works with external third parties to assess partnerships and licensing opportunities. Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Customer Evangelist Leverages customer insights for product vision strategy roadmap priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Create manage foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customers unmet needs. Evangelizes and advocates for the customer both internally (IC through C level) and externally perpeuating the customer-first mindset. Creates an environment and culture where the team is immersed in customer-first mindset. Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Product Execution / Delivery Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes. Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint and prioritizes activities based on business and customer impact. Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority. Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule. Generates and maintains dashboards and reports that track product health and success metrics. Conduct Product Quarterly Business Reviews (QBRs) and Steering meetings. Runs beta and pilot programs with early-stage products and samples. Collaborates with advertising and public relations to promote product. Supports sales marketing and other stakeholder teams with the necessary product knowledge and additional documentation. Assists with the overall execution relating to all aspects of the software development process from defining the strategy and architecture through deployment and support. Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges. Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect including communications to stakeholders at all levels. Manages development of adoption tools and training materials. Identify execution operational organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Relationship & People Professional Development Collaborates and develops positive working relationships with many technical and non-technical teams including sales commercial accounting marketing legal go-to-market and finance. Works with outside partners and other third parties. Develops positive working relationships with Customer groups or Customer Representatives. Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material.

Education and Work Experience :

• Bachelors Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• 4-7 years Relevant Product Management experience in an agile software product development environment. (Required)

Knowledge Skills and Abilities :

• Agile Methodology (Required)
• Backlog Management (Required)
• Business Acumen (Required)
• Data Analysis (Required)
• Market Research (Required)
• Product Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• Technical Writing (Required)
• User Experience (UX) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No): Yes

DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $115115 - $207690

National Base Pay Range: $100100 - $180600

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing! As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable! T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression genetic information national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience:

IC

]]><