Team Member - Court Monitor

Job Title: Court Monitor
Location: Milpitas, CA
Company: Altitude Trampoline Park
Position Type: Part-Time
Position Overview:

Altitude Trampoline Park is seeking an energetic and responsible Court Monitor to ensure a safe, fun, and enjoyable experience for all guests on our trampoline courts. As a Court Monitor, you will be responsible for supervising activities, enforcing safety rules, assisting guests, and maintaining a safe environment on the courts. This is a fast-paced role that requires vigilance, strong communication skills, and a passion for delivering excellent customer service.
Key Responsibilities:
1. Court Supervision & Safety:

• Monitor guest activity: Supervise guests on the trampoline courts to ensure they are following park rules and safety guidelines.
• Enforce safety protocols: Make sure that guests are using the trampolines and other attractions safely, including appropriate conduct and proper use of equipment.
• Provide guidance: Assist guests with instructions on how to safely participate in trampoline activities (e.g., jumping, dodgeball, basketball).
• Act quickly in emergencies: Respond to emergency situations.
• Remain calm under pressure: In the event of an emergency, stay composed and follow established safety procedures.

2. Customer Service & Engagement:

• Engage with guests: Provide friendly and helpful service by answering questions, assisting with safety gear (e.g., socks), and ensuring that all guests are having a positive experience.
• Promote a fun atmosphere: Help create a fun and energetic environment by interacting with guests and encouraging participation in activities.

3. Operational Support:

• Monitor court capacity: Ensure that trampoline courts are not overcrowded and that guests are following capacity limits for safety.
• Assist with court setup and breakdown: Help prepare the courts at the beginning of shifts and break them down at the end of the day, ensuring that equipment is in good condition.
• Maintain cleanliness: Ensure that courts are clean and free of debris or obstacles that could pose a safety risk.
• Report equipment issues: If any equipment is malfunctioning or damaged, report it immediately to the management team for repair.

5. Team Collaboration:

• Work with other staff members: Collaborate with the rest of the team, including front desk, party hosts, and kitchen staff, to ensure smooth operations throughout the park.
• Assist with special events: Support the team with special events or large groups, ensuring that guests have a safe and fun experience.

Qualifications:

• Experience:
  
  • Previous experience in a customer service or safety-focused role (e.g., lifeguard, recreation, or amusement park experience) is a plus.
  • Experience working with children is desirable

Applicants must pass a background check, drug test and provide referrences.