Client Services and Membership Sales Associate

Job Description

Job Description

Purify Infrared Sauna | Richmond & Short Pump

Purify Infrared Sauna is looking for an energetic, friendly, and motivated Front Desk Team Member to join our growing wellness community. We offer a relaxed, positive atmosphere—but we take pride in delivering exceptional service, maintaining a beautiful space, and helping clients feel their best.

If you love health & wellness, enjoy connecting with people, and thrive in a fast-paced environment, this could be the perfect fit.

About the Role

The Front Desk Team plays a key role in supporting the manager and business by creating outstanding client experiences, building meaningful relationships, and driving membership sales. You’ll be the first impression of Purify—welcoming clients, educating them on infrared sauna therapy, red light therapy and contrast therapy, and helping them feel comfortable and confident in their wellness journey.

Health, wellness, or fitness experience is a plus—but not required. We’re happy to train the right person with the right attitude.

Key Responsibilities

• Greet clients promptly and enthusiastically
• Answer phones and emails; schedule and manage appointments
• Educate clients on infrared sauna therapy and explain health benefits
• Conduct facility tours and guide new clients through their first experience
• Build relationships that lead to new memberships and client retention
• Process payments and maintain accurate records in our sales system
• Sell memberships and retail products
• Follow daily cleaning and task checklists (facility, restrooms, towels)
• Support smooth operations during busy and peak hours

What We’re Looking For

• Warm, welcoming, and engaging personality
• Excellent communication and customer service skills (in person, phone, email)
• Sales-minded and goal-oriented
• Strong organizational and multitasking abilities
• Self-motivated with initiative and attention to detail
• Comfortable using computers and learning MindBody software
• Able to stay focused and calm in a fast-paced environment

Schedule & Location

Studio hours:

• Weekdays: 9:00am–8:00pm (split shifts)
• Weekends: 9:00am–5:00pm
• Flexibility to work various shifts is required
• Must be able to work at both Patterson Avenue (Richmond) and Short Pump (Henrico) locations
• 20-25 hours/week (with the opportunity for more)

Compensation & Perks

• Hourly pay plus commission on membership sales
• Complimentary use of our services
• Supportive, wellness-focused work environment

Application Question(s):

• Please tell us something we wouldn't learn about you from reviewing your resume, but are relevant to the position and why you think you'd be a good fit.
• Please tell us your general work availability.

Purify offers high-quality, private use infrared saunas in a spa-like environment. Our saunas use infrared light to heat the body directly, raising internal body temperature in order to trigger sweating and alleviate the body of chemicals, toxins, and fat. Unlike a traditional sauna that can only heat the external air around you, infrared penetrates the body. This allows for many more benefits, including detoxification, relief of joint and muscle pain, increased heart rate and weight loss, lowered blood pressure, improved circulation, improved skin appearance and a general heightened feeling of relaxation.

Company Description

Purify offers high-quality, private use infrared saunas in a spa-like environment. Our saunas use infrared light to heat the body directly, raising internal body temperature in order to trigger sweating and alleviate the body of chemicals, toxins, and fat. Unlike a traditional sauna that can only heat the external air around you, infrared penetrates the body. This allows for many more benefits, including detoxification, relief of joint and muscle pain, increased heart rate and weight loss, lowered blood pressure, improved circulation, improved skin appearance and a general heightened feeling of relaxation.