General Manager

The General Manager directs the operations of the restaurant by performing the following duties outlined, and those not specified in this description

Develop and maintain professional working relationships with team members

Training according to SOP to improve the operation and the guest experience

Manage dining room floor, focusing on regular contact with guests. Maintain and solve guest complaints. Insure all team members are well trained and able to follow all IHOP SOPs

Comply with Federal and State regulations that are applicable

Recruit, train, and retrain Team Members, following IHOP training standards. Conduct ongoing coaching. Properly document performance problems. Communicate and enforce policies on 1) sexual harassment 2) discrimination 3) diversity. Maintain crew member appearance and uniform standards.

All food specs must be followed and food is presented well and served at appropriate temperatures within the standard ticket times

All inventory and ordering insuring no out of stock items

Ensuring all equipment is clean and in good working order

Ensure all sanitation practices are followed and maintained

Maintain a safe and secure restaurant

Complete all reports and paperwork, including payroll as assigned

Maintain control over cash

Qualifications:

You must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or general education degree and two to four years related experience


Ability to read and speak English

Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.