Security Monitoring Specialist

Overview PacifiCorp is seeking a customer‑centric Security Monitoring Specialist to grow and sustain its commitment to customer service excellence, environmental sustainability, and diversity, equity and inclusion. The role monitors and responds to physical security events across access control, intrusion detection, and video management systems within a 24/7/365 Security Operations Center. General Purpose The position is available at multiple levels (I, II) and requires continuous situational awareness, incident response, and documentation of all activities in compliance with NERC CIP and other regulations. Responsibilities Monitor physical security systems, including access control, intrusion detection, and video management systems, to detect and respond to security events in real time. Triage and prioritize alarms and alerts based on criticality, risk, and potential impact, ensuring timely and appropriate response actions. Analyze and correlate information across multiple systems (e.g., badge activity, video feeds, alarms) to validate events and determine appropriate response or escalation. Execute established incident response procedures, including escalation, notification, coordination, and response support with internal teams, external partners, or emergency services as required. Maintain continuous situational awareness across monitored facilities, proactively identifying anomalies, suspicious behavior, and emerging threats. Document incidents, actions taken, and observations in a timely manner, producing clear, accurate, and audit‑ready documentation in accordance with organizational and regulatory standards. Ensure compliance with NERC CIP requirements and other applicable regulations, policies, and procedures in all monitoring, response, and documentation activities. Provide timely and professional communication to stakeholders, including employees, leadership, and external agencies, during routine operations and incidents. Deliver high‑quality customer service, assisting with access‑related issues, inquiries, and security concerns while maintaining professionalism and discretion. Utilize security systems and tools effectively, maintaining proficiency in access control, intrusion detection, video management, and incident management platforms. Apply critical thinking and sound judgment when assessing ambiguous or complex situations and determining appropriate actions. Collaborate with team members to ensure consistent monitoring, effective incident response, and continuity of operations across shifts. Protect sensitive information by adhering to confidentiality and ethical standards when handling access data, video footage, and incident details. Perform additional responsibilities as assigned. Requirements Associate degree in law enforcement, homeland security, information technology, or a related field; or equivalent combination of education and experience (typically three years of progressive experience). Working knowledge of physical security principles, including access control, video surveillance, alarm monitoring, incident response, and risk mitigation. Working knowledge of NERC CIP standards and their application within a physical security environment, or the ability to quickly acquire this knowledge. Demonstrated ability to work collaboratively as part of a team, contributing to a positive work environment, supporting peers during high‑demand situations, and ensuring continuity of operations across shifts. Proficiency in Microsoft Windows and M365 applications (e.g., Outlook, Teams, SharePoint) and the ability to learn and use security monitoring systems such as access control, intrusion detection, video management, and incident management platforms. Strong critical thinking, problem‑solving, and situational awareness, with the ability to assess conditions, identify anomalies, and determine appropriate actions in real time. Ability to remain calm and effective under pressure, particularly during high‑priority or rapidly evolving incidents. Strong verbal and written communication skills, including clear incident documentation and timely stakeholder updates. Strong customer service skills with the ability to interact professionally with employees, contractors, and external partners. Demonstrated ethical judgment and integrity, including appropriate handling of sensitive information. Ability to prioritize and manage multiple tasks and projects concurrently while maintaining accuracy and adherence to procedures. Availability to work any shift, including nights, weekends, and holidays, in a 24/7/365 environment. Preferences Previous experience working in a physical security operations center or similar environment. Experience in security operations, law enforcement, or military. Benefits Medical, dental, and vision insurance 401(k) with match and Roth options (fixed contributions may vary by union status) Life insurance Additional voluntary benefits, including pet insurance Tuition assistance Mass transit pass for employees in Portland and Salt Lake City offices Work Life Balance Generous paid time off (varies by employee type) Paid short‑term and long‑term disability leave Paid parental leave Paid bereavement leave Employee assistance program supporting mental and emotional wellbeing Location & Schedule Location: Salt Lake City, Utah Schedule: Monday‑Friday, 1500–2300 (24/7/365 environment) Compensation Hiring Range: $22.36–$36.82 per hour EEO Statement PacifiCorp is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. All offers of employment are contingent upon the successful completion of a background check and drug screening, including for marijuana where legally required. Applicants with marijuana usage may be disqualified for positions in states where it is restricted. Employees must be able to perform the essential functions of the position with or without accommodation. #J-18808-Ljbffr Pacific Power