Recreation Member Service Representative I (Centers)

It’s a great time to join the City of Boulder! Application Deadline: July 15, 2026 Compensation Details: Full Pay Range 16.82 - 21.65 Generally, the hiring range is from the minimum up to 80% of the range.This is a part-time hourly position. Scheduled Weekly Hours: 15 Benefit Eligibility Group: Confirm with the Hiring Manager Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job. Job Description Summary: RECREATION CENTERS Under direct supervision ,the Recreation Member Services Representative I warmly welcomes community members to our facilities, makes sure they have an enjoyable time while they're in attendance, and wishes them a fond farewell, leaving them looking forward to their next visit. This person is responsible for point of sale transactions, membership check ins, and assisting with any program or facility questions that patrons may have. Job Description: RECREATION CENTERS ESSENTIAL DUTIES AND RESPONSIBILITIES Provides excellent customer service to the patrons of the recreation facilities. Interacts with the Department of Parks and Recreation customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment. Communicates effectively with facility patrons in person and over the phone to market and promote Parks and Recreation Programs and services, which may include giving tours and preparing flyers. Understands and effectively enforces all relevant code and City policy that dictates use of the facilities to ensure a safe and welcoming environment for all. Operates the recreation management system. Registers participants for classes and activities Sells memberships and daily entries; checks patrons in to use the facility. Utilizes the facility calendars to understand scheduled events. Stays informed of all related events, policies, and updates relevant to the role through City communication channels Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change Performs related duties as required to meet the needs of the city. Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property. Knows and complies with all City and department personnel policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies. Maintains functional and clean spaces in the facility When custodial staff are not available. Supports facility operations during emergency response events as needed. MINIMUM QUALIFICATIONS Ability to demonstrate cash handling experience. Ability to demonstrate excellent interpersonal skills, including the ability to establish and maintain effective working relationships with diverse people in an organizational context. Ability, Interest, desire, and ability to provide excellent customer service in person and on the telephone. Ability and willingness to work a flexible schedule including weekends, evenings, and possibly City holidays. Valid Driver’s license and ability to maintain an acceptable motor vehicle background. Have and maintain acceptable background information, including criminal conviction history. PREFERRED QUALIFICATIONS (Recreation Centers) Experience working for a public or private recreation facility. Experience with SmartRec by Amilia recreation management software system Experience with Microsoft Office. Bilingual in English and Spanish (Conversational level in Spanish). REQUIRED EDUCATION AND EXPERIENCE No education or experience is required for this role. First Aid/AED and CPR certifications within 90 days of hire. SUPERVISION Supervision Received: Recreation Member Service Supervisor Supervision Exercised: None WORKING CONDITIONS AND REQUIREMENTS Physical and Mental Effort: Primarily sedentary physical work requiring the ability to lift a maximum of 10 pounds; occasional lifting and carrying; frequent walking and standing. Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer monitor and operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Work Environment: Works primarily in a clean, comfortable, indoor environment. Works in a setting subject to continuous interruptions and background noises. Flexible schedule including weekends, evenings, and possibly City holidays. Machines and Equipment Used: Uses standard office equipment including computers, printers, and phones, as well as other equipment such as washers/dryers, cardio or strength equipment, and stereos. As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy. The City of Boulder is a great place to live, work, grow and play. With over 300 miles of dedicated bikeways and 150 miles of hiking trails, Boulder supports active lifestyles and meaningful access to nature. Nearly 45,000 acres of open space preserve parks create a greenbelt around the city. Combined with world-class restaurants and vibrant art and music venues, Boulder offers a rich and diverse cultural experience. Respect is one of our five City Values, alongside Customer Service, Collaboration, Integrity and Innovation, and we are committed to diversity, equity, and belonging as an ongoing practice, not a finished state. We strive to approach our policies, decisions and interactions with intention, fairness, and respect. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization. Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.