Lead Application Support Engineer

Job TitleAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role:The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.Your Primary Responsibilities:Designing and developing solutions in FIS Integrity and ATS applicationsResolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as neededReview and update knowledge articles and runbooks with application development teams to confirm information is up to dateCollaborate with internal teams to provide answers to application issues and escalate to as neededValidate and submit responses to requests for information from ongoing auditsReview and Execute Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as neededIdentify and implement automation opportunities to reduce manual effort associated with application monitoringPartner with development teams to provide input into the design and development stages of applicationsExecute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriatelyQualifications:Minimum of 6 years of related experienceBachelor's degree preferred or equivalent experienceTalents Needed for Success:Fluid in FIS Integrity application functionality particular emphasis on contract administration, cash management, payment processing, and accounting.Strong verbal and written communication skillsAbility to work directly with Treasury end users and translate loose requirements into Integrity-based functional solutionsAbility to work directly with banks to discuss file formats where neededUnderstanding of ISO20022 standards as relates to Statements and PaymentsUnderstanding of software development lifecycle including understanding of Testing Strategy and Test Script developmentAbility to write SQL queries a plusKnowledge of ATS & Echos preferred, with ATS expertise a plusCrystal Reports knowledge a plusThe salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.