Desktop Support Engineer

Desktop Support EngineerSeeking a Desktop Support Engineer with 4–6 years of experience in L2/L3 desktop support, IT equipment troubleshooting, device validation, inventory management, and VIP client support.Provide L2/L3 desktop support and troubleshoot IT equipment failures.Perform basic device checks, including power cycling, cable reseating, and power connection verification.Reset remote management connection IDs and passwords.Conduct visual device inspections and validate physical devices against inventory lists.Assist remote troubleshooting by providing console display feedback, identifying stop errors, blue screens, audible errors, and system failures.Support printers, MS Outlook, MS Office, and other industry-standard applications.Manage VIP clients and handle customer/vendor interactions.Collaborate effectively with team members.4–6 years of Desktop Support experience.Strong L2/L3 desktop support and troubleshooting skills.Good knowledge of desktop operating systems and IT equipment.Experience with MS Outlook, MS Office, and printer troubleshooting.Device validation and inventory management.VIP client support and strong communication skills.Good analytical, customer-handling, and teamwork skills.Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide.Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC.We understand the local markets and cultures and tailor our services to meet the needs of our clients. Our clients value our flexibility and agility, which enable us to deliver high-quality results at any scale across the globe.This allows us to work with numerous industries at varying scale across the globe while ensuring the excellent service standard that our clients have come to expect.At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.