Manager, Commercial Operations - Plasma

Responsibilities Acts as the internal voice of the customer in support of a seamless quote to cash experience within the assigned organization Ensures effective communication on all customer-facing activities, internal and external Supports sales team in cross functional activities providing guidance on planning, reporting, fleet management, and contract administration Leads standardization of policies, processes, tools and systems to enable a Global function Partners effectively with marketing, finance, supply chain and sales on contract compliance and fulfillment, demand planning, and issue resolution as well as customer service and support Requirements Bachelor’s Degree – Business, Finance, Supply Chain, or related degree required 5 - 7 years of experience in customer success management, sales operations, and/or customer support and service within a Commercial or transactional Supply Chain environment Medical Device preferred, not required Experience in developing process improvement procedures to provide guidance on planning, fleet management, and contract administration as well as customer services and support is required Experience in managing relationships with key operational contacts and implementing benchmarking tools that drive customer value and focus on important industry KPIs Experience utilizing Oracle order management, Salesforce, Agile, HubSpot (preferred), and Microsoft Office products including excel and PowerPoint. #J-18808-Ljbffr Jobtailor