Casino Security Officer

JOB DESCRIPTION SUMMARY:

Responsible for properly executing security duties on assigned shift to adequately protect the life and property of customers, associates, and the company's property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Generates necessary written reports regarding security-related incidents involving customers, Associates and/or the facility.
• Escorts and observes customers and Associates to ensure their safety and protection, identifies potential safety hazards and report same to the appropriate individual for proper resolution.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.
• Acts as a Dispatcher during emergency situations, and coordinates solutions to same, informs outside agencies of any unusual or suspicious situations on property.
• Operates company vehicles as directed to do so.
• Maintains a working knowledge of the Company's facilities, as well as special events on property in order to advise customers and fellow Associates of same, whenever possible.
• Ensures safe transportation of company moneys, assists in the opening and closing of the gaming floor.
• Interacts with customers and Associates in a positive, professional manner.
• Ensures a maximum level of customer service and satisfaction throughout the property is achieved and maintained.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Maintains a series of non-critical keys, accessing locked areas as necessary.
• Accepts identification from all persons who appear to be under the legal age, to ensure compliance with state and federal gaming regulations.
• May be designated as officer-in-charge to function as a supervisor for a shift.
• All other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Must be a New York State licensed Security Guard.