Ella Mae's Host

Restaurant Host

Restaurant Host will be responsible for greeting and seating all guests in the Restaurant dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

Qualifications

High School diploma or higher

Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology e.g. tablets, iPads

Ability to assist with menu revisions when needed

Responsibilities

Welcome each guest genuinely and seat them as quickly as possible

Ability to converse with guests in a friendly, hospitable and informative manner

Use a rotation method to ensure seating is fair

Report to work on time and in proper uniform/approved attire

Work as a team with all team members within the hotel

Check greeter station assigned for cleanliness of area

Ensure the front of the restaurant is clean and all objects are dust free

Check all tables to ensure they are set up and ready to be seated with guests

Communicate to servers when seating tables

Assist servers when necessary

Have knowledge of all areas within the hotel

Ability to communicate to managers the flow of private dining rooms

Observe flow of the private dining rooms

Assist in the detailing of tables and remove items not in use, extra place settings should be removed

Never solicit tips

Attend monthly department meetings and daily stand ups

Perform other duties as management requests to service our guests.

Ability to use POS (point of sale) system MICROS as well as Yelp reservation system

Assist managers with daily duties such as scheduling of stations

Follow the procedures addressed in the training manual

Physical Demands

Ability to sit or stand for extended periods of time

Ability to communicate clearly

Ability to lift 20 lbs. or more

Corrected vision to normal range

Long hours sometimes required

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Manage differing personalities within the office, the hotel and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.