Support Specialist - Residential

Division: Eskenazi Health


Sub-Division: SEMHC


Req ID: 25653


Schedule : Full Time


Shift : Days


Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Center offers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Non-Exempt

Job Role Summary

The Support Specialist provides skills training and development to clients as required by medical necessity outlined in the person-centered treatment plan. This position also provides crisis management and emergency interventions including but not limited to CPR and CPI interventions, as well as provides quality case management as required by medical necessity and directed by the treatment team.


Essential Functions and Responsibilities
• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health's values of Professionalism, Respect, Innovation, Development and Excellence
• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
• Provides skills training and development to clients in group and individual settings as guided by medical necessity outlined in the person-centered treatment plan
• Provides crisis management and emergency interventions including but not limited to cardiopulmonary resuscitation and approved area-specific crisis intervention techniques
• Reports to treatment team in staffing including but not limited to successes and challenges, assessment of client progress, barriers to success, any level of care changes, etc.
• Meets the agency's standard of providing the appropriate service at the right time, right place, and right frequency as determined by the client's level of need
• Meets the agency's standard of timely completion of all documentation including interpreting and applying service and billing procedures according to client needs as well as completing billing according to guidelines for timeliness and accuracy
• Establishes and maintains a safe environment at all times through on-going assessment of service environment and intervenes as indicated in person-centered treatment plan as well as by nursing or physician order
• Meets agency requirements for continuing education
• May provide transportation in company provided vehicle and/or personal vehicle as directed by treatment team and guided by medical necessity; maintains a copy of Eskenazi Health's vehicle-related accident reporting procedures in vehicle

Job Requirements

• High School Diploma or GED plus two years of experience in behavioral health; or
  • Associate's degree or bachelor's degree in human services may substitute for experience
• Valid Indiana driver's license that meets Eskenazi Health's driving policy requirements

Knowledge, Skills & Abilities
• Knowledge
oBasic knowledge of behavioral health
oBasic knowledge of substance use disorders and/or co-occurring disorders
oBasic knowledge of medical terminology
oAdvanced knowledge of client rights and responsibilities
• Skills
oBasic computer skills
oCrisis intervention skills
oStrong interpersonal skills
• Abilities
oAbility to teach a skill based upon person-centered learning needs and learning styles
oAbility to be both clear and concise in written and verbal communications
oAbility to work cooperatively in a multidisciplinary team
oAbility to think critically and problem-solve efficiently
oAbility to provide hands-on client care
oAbility to perform safety interventions including physical safety interventions
oAbility to lift a minimum of 50 lbs
oMust meet all population-specific competencies for role and service area

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.