Contact Center Sales and Service Advocate - MUST BE LOCATED IN DETROIT METRO

Contact Center Sales and Service Advocate - MUST BE LOCATED IN DETROIT METRO

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary: At Oncourse Home Solutions (OHS), our Contact Center Sales Agents drive our revenue growth and deliver standout customer experiences. As the voice of our brand, you'll sell home warranty and energy-related products on inbound and outbound calls, helping homeowners protect what matters most while you build a real sales career. This position is a fully remote role based in Detroit Metro area in Michigan (must be able to interview in Detroit for role). Team members work Monday through Friday from a dedicated home workspace designed to support focus, comfort, and exceptional service delivery. We're hiring immediately, and this isn't your typical call center sales role. Your base pay is $17.25/hour (+$2/hour for Spanish-speaking candidates), plus uncapped commission. Representatives who hit goal earn roughly $1,200 per month in commission, bringing total earnings to about $24$25/hour at target, and top performers earn more. To set you up for success, a commission floor protects your pay during your first three months (post training) while you ramp up.

Compensation, Schedule and Training: Base pay: $17.25/hour, or + $2/hour for Spanish-speaking candidates. Uncapped commission paid monthly. Representatives who hit goal earn approximately $1,200/month in commission, bringing total earnings to about $24 to $25/hour at target. Actual earnings vary with individual performance. A commission floor (post training) for your first three months, so your pay is protected while you ramp up. Schedule: Monday through Friday, 10:30 AM to 7:00 PM. Paid training: 7 weeks, Monday through Friday, 8:00 AM to 4:30 PM. Fully remote out of your home.

What You'll Do: Sales & Customer Engagement: Sell home warranty, protection plans, and energy-related services to new and existing customers on inbound and outbound calls. Identify customer needs and confidently recommend products that deliver clear value. Consistently meet and exceed daily, weekly, and monthly sales targets. Apply proven sales techniques: upselling, cross-selling, outbound selling, and objection handling. Customer Experience & Operations: Lead professional, consultative conversations that build trust and rapport. Accurately document customer interactions, sales details, and follow-ups in our CRM. Navigate multiple systems quickly while maintaining accuracy and strong attention to detail. Partner with supervisors and coaches to continually sharpen your performance and technique.

We're Excited if this is You: Experience & Skills: 1+ year of sales or customer-facing experience (retail, contact center, or similar). Strong communicators newer to sales are encouraged to apply. A track record of meeting or exceeding sales goals. High energy, resilient, and motivated by earning commission. Strong verbal, written, and digital communication skills. Comfortable following sales scripts, product guidelines, and structured workflows while keeping a natural, customer-focused selling style. Able to multitask with accuracy and professionalism, and to adapt quickly to coaching and changing priorities. Nice to Have: Call center sales experience with service plans, home warranty products, or subscription-based offerings. Contact center experience in a high-volume setting. Familiarity with HVAC systems, home warranty products, or utility services. Bilingual (Spanish). Experience with CRM platforms such as Salesforce or HubSpot. A track record of exceeding quotas in performance-driven environments. Education: Associates, High School Diploma or GED or equivalent experience required. Computer Skills for the role: Experience with CRM tools such as Salesforce or HubSpot (preferred)

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total well-being. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.