Financial Representative

Introduction To heal, to teach, to discover and to advance the health of the communities we serve. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. Overview For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. The position is responsible for performing a variety of clerical duties to support the efficient operations of patient access. Responsibilities Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities. The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications. The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency. Requirements High school diploma or GED is a must with college course work preferred, and preferred experience in registration, collection, and insurance verification. Must be experienced and provide excellent customer service and problem escalation/resolution in high-value atmosphere. Candidates must have strong communication skills, both verbal and written, with excellent telephone and face-to-face communication. Must be able to work independently and get along with others. Must successfully pass pre-hire assessments; math, grammar/vocabulary, and customer service with a score of 80% or above. Alternate Weekends, Alternate Mondays, Fridays, and Holidays Required. #J-18808-Ljbffr