Coordinator I

We are looking for a compassionate and highly organized Coordinator I to support income-eligible customers in Providence, Rhode Island. In this Administrative Assistant role, you will serve as a key connection between customers, community organizations, and internal teams, helping individuals access programs that can reduce energy cost burdens and improve service support. This Long-term Contract position requires strong communication, sound judgment, and the ability to manage sensitive situations with professionalism while representing customer needs effectively.Responsibilities:• Provide individualized assistance to customers regarding billing concerns, payment arrangements, energy assistance resources, outage readiness, and available support programs.• Build productive partnerships with community agencies, advocacy organizations, and internal departments to exchange information and strengthen customer support pathways.• Expand outreach efforts by identifying effective ways to connect with income-eligible residents and encourage participation in company assistance offerings.• Act as a trusted resource for external partners by clarifying program options, referral processes, and customer support services.• Coordinate responses for complex or sensitive customer situations, including cases requiring personalized service and careful follow-up.• Maintain ongoing collaboration with internal stakeholders and outside organizations to deliver informed guidance and appropriate service solutions.• Gather insights from customer interactions and community engagement activities to help inform future program planning and service improvements.• Represent the organization at community events and public outreach programs designed to engage customers who may benefit from assistance resources.• Prepare and distribute informational materials, training content, and program communications while ensuring alignment with policy and regulatory expectations.• Document customer activity, track outcomes, and support reporting needs while following established procedures, quality standards, and compliance requirements.