Technical Program Manager
Tenarai
Target Profile: Technical Program Manager (TPM) Core Initiative: Lead an end-to-end contact center modernization, specifically migrating legacy systems to AWS Connect with a complex Salesforce integration. Non-Negotiable Skills: Exceptional stakeholder management and executive-level communication; must effortlessly bridge the gap between business leaders and technical engineering teams. Required Domain Experience: Proven track record managing large-scale call center or contact center migrations. Ideal Tech Stack Expertise: Familiarity with AWS Connect architecture, call routing workflows, and Salesforce (Service Cloud/CRM) integration points. Key Responsibilities: Driving project timelines, aligning cross-functional teams, mitigating migration risks, and ensuring seamless delivery of the new tech stack. #J-18808-Ljbffr Tenarai
Vacancy posted 2 days ago
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