Bilingual Licensed Customer Service Agent

Overview Kin is the trusted voice for homeowners across 13 states, handling policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Kin is a remote-first employer with Kinfolk across 35+ states. The opportunity We’re looking for a Bilingual Licensed Customer Service Agent to deliver fast, accurate, and human support to homeowners when it matters most. As Kin grows our customer base across multiple states, this role ensures policyholders receive knowledgeable guidance on coverage, payments, and policy updates. You’ll primarily support customers over the phone, with additional support via chat and email. Your Responsibilities Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios What You’ll Bring Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (home insurance preferred) Experience in a high-volume call center or customer support environment handling inbound calls Bilingual (Spanish-speaking) proficiency Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Availability and shifts Availability to work the following shifts, Monday – Friday (placed based on need): 9:00 AM – 6:00 PM CST 10:00 AM – 7:00 PM CST Rotating Saturday shift required every 4–6 weeks Mandatory, paid 10-week training period We are currently hiring for an April new hire class. A $1000 retention bonus is offered (payable at 6 months) for the April 13, 2026 class. How We Hire We believe a great hiring experience should be clear, respectful, and human. Applications are accepted on an ongoing basis. Our recruiting team uses AI tools for efficiency, resumes are screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Real people make real decisions. Role and evaluation The hiring process and timeline vary by role. You can expect: Prompt updates and feedback after interviews Interviews with recruiters, hiring managers, and team members Skills assessment where applicable Genuine, thoughtful human interaction at every step How We Support You Compensation at a glance includes base salary, a $1000 retention bonus, 10 weeks of paid training, bonuses and incentives, and a perks program. Competitive pay: Annualized $50,000–$52,000 $1000 retention bonus (paid at 6 months) Paid training: 10 weeks Bonuses and incentives designed to drive your success Terry Berry Perks Program – Points redeemable for lifestyle gadgets, home goods, and more We offer a comprehensive benefits program starting on the first day of the month following your start date, including core benefits, health and wellbeing, and growth opportunities. Core Benefits Competitive salary and RSUs as part of compensation 401(k) with company match up to 4% Medical, dental, and vision options Company-funded HSA contributions Company-paid life insurance and short-term disability Employee referral bonuses Health & Wellbeing Supplemental benefit options (long-term disability, critical illness, accident, legal, pet insurance) Mental health support and confidential counseling 11 days accrued PTO and 7 days paid sick leave per year, plus 8 paid holidays with opportunity for additional PTO Paid parental leave (up to 14 weeks at 100% for birthing parents, 8 weeks for non-birthing parents) Growth & Development Career mobility and internal growth opportunities Professional development budgets for certifications and conferences (subject to management approval) How We Work Kin hires for alignment and values. We emphasize courage, collaboration, ownership, efficiency, and a curious mindset. We work remotely with offices in Chicago, IL and St. Petersburg, FL for in-person collaboration. Where we work Roles for Sales Agents and Customer Service Agents can sit in any of 30 states listed in the job posting. Other positions can sit in 40 listed states. Remote technical roles in Canada require residency in Ontario. State locations and specifics may change as hiring requirements shift. EEOC statement Kin is an Equal Employment Opportunity and Affirmative Action Employer. We don’t discriminate and encourage applicants from all backgrounds. Accommodations are available on request. If you require accommodation, please email View email address on click.appcast.io #J-18808-Ljbffr