Student Services Representative

This is a support staff position who aids in the Admissions Department on a daily basis but also to several areas of support student services as needed. Specifically, this position is stationed in the Student Services Center, where Admissions, Financial Aid, and the Business Office are located. Works in conjunction with the Student Services Center Administrative Assistant to accommodate walk‑in traffic in the Student Services Center, including greeting students and working aside them at the standing stations. Responsibilities Responds to inquiries in person or on the phone; provides direction to students and their families regarding admissions and/or records and registration process and eligibility; analyzes and interprets information on computer screens and imparts appropriate information. Greets and assists parents and students with accessing, navigating, and trouble‑shooting the online student portal and Admissions application as required by each department or the administration. Receives and records documents from colleges, high schools, governmental agencies and other entities as required. Updates data as required in the appropriate office or as required by the administration. Disseminates and accepts documents and relative paperwork and sends to Goodman for processing as required. Completes relevant departmental reports to ensure student records are current. Provides requested information, in accordance with applicable laws, regulations, and Institutional policies, and the Family Educational Rights and Privacy Act (FERPA). Maintains records in compliance with state and federal audit requirements and school guidelines. Assists in other student support areas as needed. Rotates one or two virtual Fridays per month as the switchboard operator. Performs other miscellaneous duties as assigned. Education & Experience High school diploma or GED required. Associate degree preferred. Two-Three years of experience that is directly related to the duties and responsibilities specified. Skills Ability to gather data, compile information, and prepare reports. Skill in organizing resources and establishing priorities. Ability to communicate effectively, both orally and in writing. Knowledge of database management. Ability to maintain confidentiality. Skill in the use of personal computers and related software applications. Ability to create, compose, and edit written materials. Working knowledge of the FERPA guidelines. Strong customer service skills. #J-18808-Ljbffr