Loan Servicing Assistant

Loan Servicing Assistant

IHMVCU is recruiting for a Loan Servicing Assistant to join the team! At IHMVCU, we believe in helping our members achieve financial success while creating meaningful career opportunities for our team members. As one of the largest credit unions in the region, we are committed to delivering exceptional service, building strong relationships, and investing in our employees' growth.

The Loan Servicing Assistant role supports our Consumer, Real Estate, and Commercial Servicing departments by processing loan-related transactions, maintaining documentation, and ensuring accurate and timely servicing of member accounts. If you enjoy working behind the scenes to keep operations running smoothly and take pride in accuracy and organization, we'd love to hear from you.

The successful candidate should have the following skills/qualifications:

• High school diploma or equivalent required
• Previous financial institution, lending, servicing, or administrative experience preferred
• Strong attention to detail and organizational skills
• Ability to prioritize multiple tasks and work independently
• Effective communication and customer service skills
• Proficiency with Microsoft Office and other business systems
• Ability to maintain confidentiality and comply with policies and procedures

What you'll do:

• Process incoming loan payments, payoffs, refunds, and loan servicing transactions
• Accurately record and maintain vehicle titles, electronic titles, and supporting loan documentation
• Organize and process incoming departmental mail according to service level expectations
• Perform account research, loan adjustments, exception processing, balancing, and general ledger-related tasks
• Review reports and assist with monitoring low-balance loans and other servicing activities
• Maintain files, reports, key performance metrics, and departmental records
• Support the overall success of the Loan Servicing team through accuracy, efficiency, and strong problem-solving skills

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits. Final compensation will be determined by various factors such as experience, specific skills, and internal pay equity.

IHMVCU provides a healthy balance of benefits including resources and support:

• Outstanding training: We are committed to learning new skills and growing personally & professionally
• Competitive compensation. Final compensation will be determined by various factors such as experience, specific skills, and internal pay equity.
• 401(k) with company match and profit sharing
• Paid time off with paid holidays
• Life Insurance
• Paid Community Volunteering
• Education reimbursement
• Fitness reimbursement
• Health insurance including dental and vision
• Flexible Spending Accounts & Health Savings Accounts
• Employee Assistance Program (EAP)
• Access to fitness center

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. The worker is required to have visual acuity to operate motor vehicles or heavy equipment.