Client Services Representative
$80.91k - $105.6kTrane Limited
- # Client Services Representative応募remote type: 月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。locations: Carrollton, Texastime type: フルタイムposted on: 募集開始 - 今日job requisition id: JR-7521私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。**Job Summary:** The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to the Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining order or contracts for services.**Essential Duties and Responsibilities:** * Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and house accounts, including the identification and execution of additional service opportunities* Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, equipment and connectivity reports along with new lead management.* Responsible for T & M and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.* Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.* Identifies and communicates issues, business goals and objectives on all assigned accounts.* Responsible for responding within 24-hours to all customer inquiries and concerns.* Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.* Responsible for meeting department growth plans by selling and expanding customer base.* Responsible for customer assurance regarding equipment up-time and reliability.* Assists in creating standard work / cadence for meeting customer needs.* Assists Account Managers with strategic customers as assigned.* Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.* Other duties as assigned.**Qualifications:** * Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED* Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation* Must be able to communicate effectively in person, by phone and through written communication.* Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.* Able to work extended hours on occasions when required.* Physically able to attend to customer sites as required.* Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:* DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. **年間基本給与範囲または時給基本給与範囲**$80,908.33 - $105,600.00**報酬区分**給与**インセンティブ対象**Yes**販売手数料対象**No**免責事項**当社は、このポジションに対して競争力のある報酬を提供できるよう努めており、さまざまな要素に応じて調整いたします。実際の報酬額は、勤続年数、能力、勤務地、学歴、経験、出張要件、組合の有無などの要素によって決定されます。報酬範囲は、一般的にその国の全国平均に基づいて設定されています。さらに、福利厚生については、地域、事業の方針、組合の関与、従業員の雇用形態などにより異なる場合があります。**職場でも家庭でも充実した生活を実現しましょう:*** 健康保険や寛大なインセンティブを含むホリスティックウェルネスプログラムを含め、あなたと家族のための福利厚生は初日から適用されます – 私たちは思いやりを示します!* 家族形成のための福利厚生には、不妊治療カバーや養子縁組/代理出産支援が含まれます。* 401Kのマッチは最大6%、さらに追加の2%コア拠出で最大8%の会社拠出となります。* 有給休暇は15日、祝日9日、フローティングホリデー3日、病気休暇、ボランティアおよび育児休暇を支援するその他の選択肢が含まれます。* 会社のプログラムを通じた教育および研修の機会に加え、授業料支援や学生債務支援もあります。免責事項:福利厚生の提供内容は、団体交渉契約および地域/州の規制により異なる場合があります。 安全上重要な職務Yes当社では特定の職務を安全重視職務(Safety Sensitive)として指定しています。安全重視職務に従事する場合、追加の薬物検査に合格する必要がある場合があります。こちらは安全重視職務です。
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Vacancy posted 3 days ago
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