Customer Service Representative

$17 - $19 per hour

Service Today

Federalsburg, MD

Job Description
Job Description
Customer Service Representative
Location: Federalsburg, MD
Schedule: Full-time with rotating weekly schedules and a weekend rotation approximately once every 6 weeks.
Pay: $17.00- $19.00 hourly.
Reports To: Customer Service Manager
About Service Today
At Service Today, every team member plays a vital role in delivering courteous, reliable service to residential customers in our region. We pride ourselves on honesty, integrity, and delivering peace of mind with each job completed.
In short, when you join Service Today, you're joining a team that values your skill and dedication, equips you with the tools and support you need, and empowers you to grow—while helping homeowners feel safe and comfortable, right when they need it most.
Why join our team?
Weekly Pay
Competitive Dental, Vision, and Healthcare Plans
401(k) with Company matching
Short-Term and Company-Paid Long-Term Disability Insurance Plans
Company-Paid Life Insurance
PTO & 7 Paid Holidays
Team Atmosphere
Referral Bonus Program
Pet Insurance and more!
Essential Job Functions:
Successfully convert requests for service into booked appointments to meet individual and team KPI goals
Correctly identify customer needs and overcome objections that may impede call booking
Accurately collect and enter all necessary customer information into the service database
Answers all calls with a sense of urgency while providing superior customer service at all times
Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling
Follow-up with customers to ensure overall satisfaction with customer experience and service
Effectively handles all other lead sources; such as web leads and answering service messages.
Successfully performs opening and closing duties.
Ensure safety best practices are followed in the field.
Work cross functionally with dispatchers and other departments to ensure the customer is fully taken care of
Responsible for the distribution of service window updates to all service teams.
Capture and distribute customer concerns to the appropriate service team(s).
Other duties as assigned.

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Vacancy posted 3 days ago

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