Business Intelligence Lead - CAHPS & HOS Analytics

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The Business Intelligence Lead enables fast, reliable visibility into CAHPS & HOS performance by operating the internal intelligence service. This role solves complex business problems and issues by designing and maintaining standardized reporting, metrics, and visualizations at both contract and member levels. The BI Lead ensures that the right signals are visible, accessible, and actionable for survey results, leading indicators, and member risk modeling. By providing daily and weekly dashboards, rapid ad hoc analysis, and alerting on meaningful shifts, the Business Intelligence Lead empowers decision-makers with actionable insights and supports continuous improvement across Stars Analytics. The Business Intelligence Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Business Intelligence Lead on the CAHPS & HOS Analytics team is responsible for selecting and leveraging tools, technologies, applications, and practices to collect, integrate, analyze, and present survey and performance data-transforming raw information into actionable insights for internal and official reporting.

This role ensures observability of CAHPS & HOS performance, standardizing metrics, dashboards, and visualizations. The BI Lead advises Stars leadership and other stakeholders to develop strategies focused on survey performance, member experience, and risk modeling, supporting experience-related objectives that impact Star Ratings.

This position exercises independent judgment and decision-making on complex issues related to survey analytics, workflow automation, and rapid ad hoc analysis. The BI Lead works under minimal supervision, exercising independent judgment and decision-making on complex issues regarding job duties and related tasks.

The role requires analysis of variable factors and determining the best course of action to deliver fast, reliable visibility and alerting on meaningful shifts in performance.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree and 5+ years of technical experience in business intelligence, analytics, or survey data analysis
• 2 or more years of project leadership experience
• Advanced experience in dashboard development, reporting automation, and working with big and complex data sets
• Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction
• Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
• Expertise with BI tools such as Power BI or Tableau
• Demonstrated ability to streamline data operations and reduce manual effort through automation
• Proficiency in verbal/written communication to senior and executive leadership
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field or relevant certifications (e.g., CBIP, Lean Six Sigma)
• Experience in Medicare, Stars, or healthcare analytics
• Experience working with CAHPS & HOS or other survey data
• Advanced in SQL, SAS and other data systems
• Experience programming in Python
• Expertise in data mining, forecasting, simulation, and/or predictive modeling
• Experience with automation tools and technologies to automate workflows, data pipelines, and reporting processes

Additional Information

This role is not eligible for work visa sponsorship.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from View email address on click.appcast.io with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$117,600 - $161,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-07-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.