Machine Technician - Kansas City

Job Overview A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. The Technician will perform startup testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service. What You’ll Do Scheduling tasks at a customer’s job sites Troubleshooting issues quickly and effectively using technical drawings and documentation Working cross-functionally with R&D, Software and Quality Engineering teams Performing routine maintenance and emergency services as they arise Analyzing customer Key Performance Indicators (KPIs) to identify new or ongoing machine performance issues, resulting in problem-solving and machine maintenance Continuously learning the customer’s operational processes, packaging designs and technical specifications Installing Packsize solutions and training others to use and maintain them Performing basic clerical and administrative duties including reading and responding to emails, preparing and submitting expense reports, making travel arrangements and writing detailed technical reports Communicating information and ideas with Packsize and customer personnel clearly and accurately Adhering to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity Maintaining an excellent work ethic and time management skills Operating the machine: clearing jams, loading Z‑fold, changing labels, changing bander paper and adding glue to the machine What You’ll Bring Customer service focus Knowledge of Windows platforms Effective use of hand tools Knowledge of mechanical platforms Ability to work independently with little or no direct supervision Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required Associates Degree, Vocational Training or equivalent experience Bachelor’s Degree in a related area preferred Working Environment & Physical Demands Communicate with others to exchange information Work within a production facility, warehouse, or manufacturing environment Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces Convey yourself great distances within and around various work sites and from one work site to another Remain in a stationary position, often standing for prolonged periods Work in a noisy environment at various temperatures Move objects weighing up to 50 lbs Ascend and descend ladders, stairs, scaffolding, ramps, steps, stools and the like Perform tasks that require bending, stretching, pushing, pulling, carrying and reaching Travel Requirements All work is performed at customer’s facilities. Available on‑call and overnight travel may be required for initial and periodic training. Ability to travel by vehicle or airplane domestically. Salary & Benefits The salary range for this role is $33–$36 USD per hour. Packsize considers several factors when determining compensation, including role responsibilities, candidate’s prior work experience, education, training and special skills. Equal Opportunity Employer Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. #J-18808-Ljbffr