IT Specialist

Overview

The IT Specialist is responsible for providing technical support and assistance to the IT department and end users. This role involves coordinating IT projects, managing IT inventory, supporting Identity & Access Management (IAM) processes and automation initiatives, and ensuring the smooth operation of IT systems and services. The IT Specialist will assist in troubleshooting technical issues, implementing IT policies and procedures, and driving automation efforts related to user provisioning, access controls, and system integrations. This position may require occasional travel to support company locations, projects, vendor engagements, and onsite IT initiatives.

Responsibilities

Technical Support

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Troubleshoot technical problems and elevate issues as necessary to ensure timely resolution.
• Install, configure, and maintain computer systems and applications.
• Respond to IT service desk escalations, troubleshoot hardware, software, network, and connectivity issues, and provide timely resolution to minimize business disruption.
• Perform root cause analysis for recurring incidents and develop corrective actions to prevent issue recurrence and improve system stability.

Project Coordination

• Assist in coordinating IT projects, including planning, scheduling, and tracking project timelines and milestones.
• Collaborate with IT team members and other departments to ensure project objectives are met.
• Prepare project documentation and reports as required.

Inventory Management

• Maintain and update inventory of IT equipment, software licenses, and assets.
• Coordinate the procurement and disposal of IT assets in accordance with company policies and procedures.
• Conduct regular audits of IT inventory to ensure accuracy and compliance.

System Maintenance

• Perform routine maintenance tasks, such as system updates, backups, and security checks.
• Monitor system performance and identify potential issues or areas for improvement.
• Monitor network performance, system uptime, and resource utilization using observability, monitoring, and application performance management (APM) tools to proactively identify and resolve bottlenecks.
• Assist in implementing and enforcing IT security policies and procedures.
• Automate repetitive tasks, provisioning workflows, and routine system health checks using scripting languages such as PowerShell, Python, or Bash to improve operational efficiency and reliability.

User Training and Support

• Provide training and support to end-users on IT systems, software, and applications. Some travel required.
• Develop and maintain user guides and documentation to assist users in resolving common technical issues.
• Conduct IT orientation sessions for new employees.

Compliance and Reporting

• Ensure compliance with IT policies, procedures, and standards.
• Assist in preparing reports and presentations on IT metrics, trends, and performance.
• Stay informed about emerging technologies and IT best practices.

This list of responsibilities might not cover everything you'll end up doing.

Qualifications

Education

• Bachelor’s degree in information technology, Computer Science, or equivalent experience.

Experience

• Minimum of 3-5years of experience in a technical support or IT coordination role.
• Experience with computer hardware, software, and network troubleshooting.

Required Skills/Abilities

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and IT management tools.
• Knowledge of Microsoft Office 365, Entra AD, Intune (Office 365 Basic Fundamental certification).
• Knowledge of VMware and Veeam backup technologies.
• ITIL certification or other relevant certifications.