Member Service Representative (Overnight)

Member Services Representative (Overnight) Full Time, Part Time, Hourly Location: 14150 Nicollet Ave Burnsville, MN 55337 Reports to: Assistant General Manager Position Overview We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. What You’ll Do As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence. This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club “grand‑opening ready” every day. What Success Looks Like Every member and guest is greeted quickly with a genuine smile, smooth check‑in, and helpful support, leading to high satisfaction and positive comments about the front desk experience. Membership, retail, tanning, and program promotions consistently hit or exceed targets, with strong guest‑to‑member conversion, solid Peaks and ACH percentages, and high CrunchOne Kickoff completion. The front desk runs efficiently and accurately: phones are answered promptly and professionally, member issues are resolved or escalated quickly, and procedures are followed with minimal errors. The desk and lobby stay clean, organized, and “grand‑opening ready” every day, with you proactively jumping in on cleaning and reset tasks as needed. Leaders and teammates see you as a reliable, detail‑oriented, upbeat partner who communicates clearly, supports events and initiatives, and models Crunch service standards on every shift. About You Optimistic, persuasive, and communicative. You enjoy harmony in the workplace, prefer facilitating information rather than being the technical resource, and keep tasks tidy and organized. You thrive with structure and direction, and once comfortable, develop skills and decision‑making through experience. Responsibilities Greets all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process. Assists with membership, retail, and tanning product sales. Promotes membership privileges including tanning, group fitness, small group training, and childcare. Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards. Checks in all members and guests in accordance with company procedures, to include resolving any member check‑in with an alert. Answers phones in a courteous, helpful, professional manner. Communicates special events to members and guests. Facilitates all member requests or forwards them to a manager. Maintains a professional and courteous disposition. Is an expert in all club facilities, services, programs, and schedules/hours of operation. Maintains a clean and organized work area. Is able to navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales. Might be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility. Performs opening and closing checklist and duties. Required Qualifications Minimum 1 year of experience in a service‑oriented position preferred. Ability to communicate effectively and demonstrate proficiency in reading and writing skills. Strong customer service orientation. CPR/AED certification required (can be obtained within 30 days of hire). Physical Requirements Must be able to lift or move up to 50 lbs. Daily duties include prolonged standing and walking. Education Requirements High school diploma or GED required. Travel No travel required. Compensation (Hourly) $12.50 - $14.50 Hourly + Commission. Benefits PTO. Subsidized health, dental, and vision insurance for full‑time positions. Basic life and AD&D insurance. HSA. Short‑term disability. Free gym membership.

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations. UDT provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without visa sponsorship. #J-18808-Ljbffr Crunch Fitness - Undefeated Tribe