Team Manager - Operations - Service Center Team
$68k - $73kArbella 56 Group
- # Team Manager - Operations - Service Center TeamApplylocations: 1100 Crown Colony Drive, Quincy, MA 02169time type: Full timeposted on: Posted 3 Days Agojob requisition id: R01704We’re looking for a leader who can to contribute to the overall success of Arbella’s vision in being the best property and casualty company in the Northeast region. An Arbella Team Manager is a thought leader who truly enjoys coaching, developing, and leading front line individual contributors. The Team Manager is passionate about delivering exceptional service in a changing environment that is focused on quality, innovation and efficiency. We offer an exceptional onboarding program with training, a mentor, and outstanding career growth opportunities. The Service Center Team Manager typically leads a team of 8 to 14 individuals and works closely with all areas of Operations as well as other key stakeholders such as Underwriting, Product, Finance and IT, etc. to execute on overall business objectives ensuring an exceptional customer service experience consistent with Arbella and our agencies’ brand.****Key Responsibilities***** Identify and analyze relevant business trends and work with the Operations leadership team to problem-solve, action plan, and to determine system, process and procedural improvements.* Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.* Manage the preparation and maintenance of reports necessary to carry out the functions of the department.* Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.* Maintain employee work schedules, training, vacations and paid time off, cover for absenteeism and overtime scheduling.* Coach and develop employees to meet or exceed Arbella’s expectations for productivity, quality, and key performance indicators.* Provide effective performance feedback through employee recognition, rewards, disciplinary action, with the assistance of Human Resources when necessary.* Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal interactions.* Recruit, select, train, coach, and develop employees to create talented teams to support sufficient staffing of highly engaged employees.* Build independence and empower team members to improve workflows.* Actively lead or contribute to initiatives and/or projects.* Influence and motivate others to translate vision into action.**Requirements*** Bachelor’s degree with strong leadership, communication, customer service and problem solving skills preferred.* At least 1 year of experience leading employees in an operations, call center, customer service or related department required.* Insurance or Financial Services experience desirable.* Experience with Microsoft Office (Outlook, Word, Excel and Power Point).Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $68,000 - $73,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
- J-18808-Ljbffr Arbella 56 Group
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Team Manager - Operations - Service Center Team in Quincy, MA vacancy
$68k - $73k
...Northeast region. An Arbella Team Manager is a thought leader who... ...about delivering exceptional service in a changing environment that... ...business trends and work with the Operations leadership team to problem-... ...in an operations, call center, customer service or related...SuggestedHourly payWork at office- Arbella 56 Group is seeking a Team Manager for their Operations Service Center in Quincy, MA. In this role, you will lead a team of 8 to 14, focusing on delivering exceptional customer service and achieving business objectives. The ideal candidate will possess strong leadership...Suggested
$125k - $170k
...BOX) is the leader in Intelligent Content Management. Our platform enables organizations to... ...of files and information flowing across teams, departments, and key business processes... ...organized Senior Team Manager, Campaign Operations to lead and scale our marketing campaign...SuggestedLive inWork at officeShift work3 days per week$90k - $150k
..., you will lead a post implementation team focused on helping customers manage, optimize, and enhance their live application as part of operations. Managing with a focus on operational... ...Lead a post implementation team that services customers of Veeva Quality Cloud Responsible...SuggestedWork at officeLocal areaRemote workWork from homeFlexible hours- Pokeworks is seeking a full-time Restaurant Manager in Boston, MA, to oversee daily operations and ensure a stellar guest experience. The role involves staff... ...should have strong experience in customer service, team leadership, and food operations. A high school diploma...SuggestedFull timeLocal area
- The City of Boston is looking for a Facilities Manager responsible for managing all aspects of facilities services including maintenance, emergency repairs, and contract oversight. The role includes planning energy efficiency programs and ensuring that the building environment...Full timeContract work
- ...Leadership! Sodexo is seeking a Facilities Manager - Regulatory Compliance & Operations to support facilities management services at Tufts Medical Center , a leading academic medical center... ..., clinical departments, and technical teams to support a safe, compliant, and...Work experience placement
$220k - $260k
...features such as APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability spending by up to 70%. As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account...Israelvcforum
Boston, MA7 days ago$65k - $80k
A leading home improvement retailer in Boston is seeking a DC Area Supervisor to manage an hourly team and oversee efficient operations in the distribution center. The role involves hiring, developing, and coaching associates while ensuring safety and productivity. Applicants...Hourly payFlexible hours- ...Grill seeks a Restaurant Assistant General Manager to lead our upscale Southern Comfort... ...requires a commitment to exceptional customer service and employee motivation, ensuring... ...skills in cost accounting, budgeting, and team leadership. The position demands a strong...
$23.6 - $42.5 per hour
Provides overall leadership to the Meat team. Responsible for all aspects of daily operations including profitability, expense... ..., friendly, and efficient service to customers and Team Members at... ...and prepares operating budget. Manages ordering and inventory to achieve...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shift$80k - $115k
COMPASS Pathways in Princeton, NJ is looking for a Team Coordinator to provide comprehensive administrative support for team operations. The role includes managing calendars, scheduling meetings, and supporting project logistics. The ideal candidate will have a strong...Remote job- ...time Shift Leader to support the Store Manager. This role involves creating an exceptional customer service environment and managing daily operations. The ideal candidate will have prior... ...Manager, demonstrating proficiency in team development and business targets. The...Full timeShift work
$130k - $155k
Manager - Bus Operations and Service Planning Company: Hatch Requisition ID: 99704 Global Lead - Bus Operations and Service Planning (Boston, MA)... ...technical expertise to support cross-discipline project teams designing and implementing bus and paratransit solutions...Permanent employmentFull timeLocal areaImmediate startFlexible hours$57k - $92k
Terminix, a leading provider of pest control services in Boston, is hiring a Service Manager to lead and motivate local Pest Technician teams. This role involves monitoring service delivery, ensuring safety compliance, and maintaining high customer satisfaction. Ideal...Local area$20.05 - $35 per hour
...Assists the Team Leader in all aspects of daily operations including profitability, expense control, buying, merchandising... ..., friendly, and efficient service to customers and Team Members at all... ...with ordering and inventory management. Works with Team Leader to resolve...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shiftWhole Foods Market IP. L.P.
Boston, MA2 days ago$120k - $225k
About Wellington Management Wellington Management offers comprehensive investment management... ...in Boston, the Manager, Americas Client Service Operations is a strategic leader within the global Client Service Operations (CSO) team. The role supports the Americas...Contract work$120k - $225k
Wellington Management Company in Boston seeks a Manager for Americas Client Service Operations to lead and manage the US CSO team. This role involves collaboration with various teams to enhance client experiences and operational support while driving transformation initiatives...$68k - $73k
Arbella Insurance Group in Quincy, MA, is seeking a Team Manager to enhance the success of their operations. This role involves coaching front-line employees, analyzing business trends, and fostering teamwork to meet departmental goals. The ideal candidate has strong leadership...$130k - $150k
...Location United States (Hybrid role) Position BIM Team Manager Company Overview Arcadis is the world's leading company delivering sustainable... ..., from design to construction, as part of our BIM Management Service offerings. You will be involved in standards, automation, and...Full timePart timeFor contractorsARCADIS
Boston, MA3 days ago- ...the United States, with a team of over 15,000 employees located... ...Overview The Senior Manager, Cybersecurity Operations, serves as a key leader responsible... ...IT, OT, and managed services landscapes, ensuring... ...external security operations center (SOC), security event monitoring...Contract workLocal areaRemote work
$24 per hour
...Financial Services Contact Center Team Lead The Financial Services Contact Center Team Lead provides... ...problem-solving, leadership support, and operational expertise to handle complex inquiries... ...operate solutions that help clients manage data, automate processes, and scale...Hourly payOngoing contract- Vipauto is seeking a Service Manager in New Hampshire. This role focuses on developing potential managers while ensuring exceptional... ...will uphold workplace safety, manage an effective team, and maintain service operations. Ideal candidates should possess strong leadership...
- A leading automotive service provider in Cambridge, MA, is seeking full-time Automotive Assistant and Service Managers to ensure efficient operations at their service centers. Candidates should possess at least a year of experience in automotive parts, tire sales, or repairs...Full time
$75k - $85k
...dental care—and we need a rockstar Clinical Team Manager to drive excellence in our mobile... ...by bringing high-quality, comprehensive services directly to those who need it most—patients... ..., you’ll be responsible for seamless operations, top‑tier patient experiences, and...Work at officeEnable Dental, Inc
Boston, MA3 days ago- Colwen Management Inc is looking for a Front Desk Supervisor at the AC... ...Front Desk and Night Audit teams. This role involves ensuring... ...satisfaction, managing daily operations, and training staff. Ideal candidates... ...will have strong customer service skills, a two-year college...Night shift
$16 - $18 per hour
...scratch‑made meal (aka: marketbowl). Work to support the team during peak and off peak service by pitching in wherever and whenever necessary. Multi‑... ...and responsibilities at the discretion of DIG or its managers. This job description is intended to describe the...Full timePart timeLocal areaFlexible hours$16 - $18 per hour
Customer Service Team Leader, Kendall Square CHEF-IN-TRAINING $16 - $18 / hour + tips + benefits About the Role The next generation of chefs are evolving in DIG restaurants. Our scratch based kitchens are built around people with a true passion for real good food. We...Full timePart timeLocal areaFlexible hoursShift workAfternoon shift- A leading property management agency is seeking a Regional Maintenance Manager in Boston, MA. The role involves leading maintenance teams, conducting inspections, and improving operational efficiency in residential properties. Ideal candidates will have over 7 years of...
- A leading culinary establishment in Boston seeks a Chef-In-Training to join its vibrant kitchen team. Ideal candidates are passionate about food, eager to learn, and maintain high standards in food safety. Responsibilities include cooking, assisting in various kitchen...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Team Manager - Operations - Service Center Team. Be the first to apply!
Related searches