IT Business System Analyst / Technical Business Analyst

Company Description CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possible through the power of technology. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical stakeholders to define complex solutions, drive solution design, and ensure delivered products meet real business needs. Our BSAs work on a wide range of initiatives—from custom digital product development to large-scale integration, modernization, and enterprise transformation efforts spanning multiple systems, technologies, and lines of business. This Technical BSA role is ideal for someone who enjoys operating at the intersection of business and technology, thrives in ambiguity, and brings a consultant's mindset to problem solving. Successful candidates are comfortable translating business objectives into technical requirements, partnering closely with architects and engineers, and helping teams navigate complex systems, integrations, and data challenges. You will play a hands-on role throughout the full delivery lifecycle, helping teams move from unclear problems to well-designed, scalable, and maintainable solutions. Quickly become familiar with client business challenges, processes, and technology landscapes in order to act as a trusted advisor and subject-matter partner to stakeholders. Support requirements elicitation using interviews, workshops, and collaborative working sessions to surface business needs and clarify solution intent. Translate business objectives into detailed functional and technical requirements that guide architecture, development, testing, and deployment activities. Partner with architects, engineers, and product teams to support solution design, including data modeling, API and integration requirements, interface definitions, and system workflows. Analyze data to understand current-state structures, data quality, and business impact, and help define how data supports future-state solutions. Support complex system integrations by documenting data mappings, business rules, system interactions, and upstream/downstream dependencies. Bridge business and technical perspectives to ensure solutions are valuable, usable, scalable, and maintainable. Evaluate current-state processes and systems, work with stakeholders to define a desired future state, and perform gap analysis to identify solution options and recommendations. Write and refine epics, user stories, acceptance criteria, and backlog items as part of an Agile delivery team. Coordinate and support integration testing, system testing, and user acceptance testing (UAT) activities, including requirements traceability and validation. Identify risks, dependencies, assumptions, and impacts across business processes, systems, and integrations. Communicate clearly and effectively with technical teams, business stakeholders, and executive leadership, adapting your message to your audience. This role should expect a hybrid client-site schedule, with regular onsite visits each week based on engagement requirements. 3-10+ years of experience working as a Business Systems Analyst, Technical Architect, or similar role working on IT related initiatives and enterprise-scale solution delivery efforts.

• Prior consulting experience or demonstrated ability to operate effectively in a client-facing, advisory role.
• Demonstrated experience working on multi-system implementations, enterprise applications, and complex integrations.
• Experience partnering with software development teams throughout the full software delivery lifecycle.
• Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models that communicate business and technical solutions.
• Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments.
• Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures.
• Ability to write and execute SQL queries to support analysis, troubleshooting, validation, and testing efforts.
• Experience performing data analysis, data mapping, and requirements traceability across multiple systems.
• Proficiency with common delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms.
• Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.

Experience supporting digital product development and product-centric delivery models. Experience working in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or public sector environments. Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other enterprise business platforms. Experience supporting cloud modernization, application modernization, or enterprise transformation initiatives. Familiarity with system architecture concepts, object-oriented design principles, or software engineering practices. Microsoft Dynamics 365, Power Platform, Scrum, Product Owner, CBAP, PMI-PBA, or related certifications. As a CapTecher, you will experience exciting and rewarding roles that help you grow and make a difference, while having fun along the way. CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs. Competitive salary with performance-based bonus opportunities Three comprehensive Medical Plan options (PPO and HDHP), as well as Dental and Vision coverage Company paid basic Life and AD&D, Short-Term and Long-Term Disability Insurance Cell Phone stipend Training and Certification opportunities eligible for expense reimbursement Team building and social activities Mentor program to help you develop your career CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. For more information about our diversity, Inclusion and belonging efforts, click HERE. At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. CapTech supports Equal Pay for all.