Customer Service Representative

Customer Service Representative Schedule: Monday-Friday 8am-5pm Starting Wage: $24/HR DOE Job type: Full-time, on-site at Springfield office. About the Role The Customer Service/Inside Sales Representative at Midland Garage Door will be the primary point of contact for customers, assisting with quotes, orders, deliveries, pick‑ups, and troubleshooting. You will work closely with internal teams and external partners to ensure a positive customer experience. Why You'll Love Working Here At Midland, teamwork, integrity, and a supportive environment are core values. Employees enjoy a collaborative workplace, shared successes, and a culture where every team member feels valued. Summary The primary function of this position is to assist customers via multiple means of communication with any service issues presented. The Customer Service Representative will interact with multiple departments and co‑workers from other locations. The CSR is an integral part of the customer’s experience with the company. Essential Duties Assist customers with quotes, orders, delivery, troubleshooting any issues and any other general customer concerns. Maintain a professional attitude and relationship with every customer and build a positive rapport with callers. Enter quotes and orders into the system in a timely and accurate manner. Calculate and enter fabrication changes as needed to order. Request quotes and orders from vendors as needed. File orders, bills of lading and other office paperwork in a timely and accurate manner. Process RGA’s, warranties and documentation in accordance with company policy. Champion an overall culture of teamwork and cooperation between locations and departments. Provide assistance to internal and external customers with a can‑do attitude. Demonstrate and uphold Midland Values: Service, Quality, and Integrity. Marginal Duties Assist in production areas as requested. Other duties and responsibilities as assigned by management. Competencies Required Professional and courteous demeanor on and off the phone Ability to create and maintain relationships High level of attention to detail, organization, and follow up Excellent time management skills Ability to multi‑task Ability to read, and interpret invoices, statements and job specs. Basic math skills: addition, subtraction, multiplication and division of whole numbers, fractions and decimals Sound judgment, decision making and problem‑solving skills in all situations Strong customer focus for both internal and external customers Education and Experience High School or GED required, and 1 year experience in a manufacturing environment preferred or an equivalent combination of education and experience to successfully perform the essential responsibilities and duties as listed above. Equipment / Software Used Microsoft Office Suite ERP General Office Equipment Multiple Line Phone System AS400 (Green Screen) Employment Conditions Applicant must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA at this time. Candidates offered employment are required to pass a pre‑employment drug test and background check prior to employment. Benefits Medical and dental insurance with company contribution HSA company contribution and match 401(k) with company match Company paid life insurance Vision insurance Company paid short‑term disability and company contribution towards long‑term disability Supplemental insurance options Parental leave Childbirth recovery leave Vacation and sick time Holiday pay Referral bonus Equal Opportunity Statement By submitting your application, you acknowledge that all information provided is accurate and truthful to the best of your knowledge. Any false statements, misrepresentation, or omission of information may disqualify you from consideration for employment or, if hired, may result in termination. The company reserves the right to verify the information you have provided as part of the recruitment process. Submitting an application does not guarantee employment. Midland Garage Door is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), disability, age, religion, or any other characteristic protected by federal, state, or local law. All employment decisions, including recruitment, hiring, promotion, compensation, benefits, and termination, are based on qualifications, merit, and business needs. Midland Garage Door will make reasonable accommodations to the known qualifying disabilities of applicants and employees when doing so will not impose an undue hardship. Applicants who believe they may need reasonable accommodation to enable them to participate in the application process should contact Human Resources. #J-18808-Ljbffr