Store Manager (New York)

General Store Manager

Pet Evolution is seeking a full-time Store Manager to lead our NYC store. At Pet Evolution, ”Our brand promise is to help pets live the good life through delivering extraordinary service to all our guests with love, compassion, fun and friendships”

As the Store Leader, you will reflect our company mission in everything you do. This position is performed under direct supervision of the store owner and or designee.

Qualifications: You must be passionate about helping pets, serving customers and providing superb customer service, and you must be capable of inspiring coworkers to do the same. Must be caring, compassionate and sincerely share our values. Must be disciplined, have a drive to succeed, and the interpersonal skills required to lead others in our supportive style. We also look for the capability and willingness to think quantitatively, manage specific sales outcomes, and effectively communicate both verbally and in writing. Self-awareness, empathy, good social skills and a strong drive for achievement are the keys to success at Pet Evolution.

Store Manager qualifications and skills:

● Associates and or Bachelor's Degree in Business Administration or related field is desired

● 3+ years of retail supervisory and or management experience

● Point of sale knowledge

● Strong understanding of sales and customer service

● Ability to work within a budget

● Proven history of success

Store Manager Responsibilities may include:

● responsible of day to day operations

● Inventory management

● 30% plus of time working hands on in retail floor

● Ability to motivate team to ensure for a positive and fun work environment

● Leading and supervising staff (Wellness associates, Groomers, Bathers & Mobile nail tech’s)

● Management of controllable costs to keep operations profitable

● Development of in-store events throughout the year

● Coaching and conducting 1:1’s and reviews and monthly team meetings

● Interview, hire, and train new employees

● All Staff scheduling

● Able to establish clear and concise goal expectations

● Community outreach events

● Enforcing store policy and procedures

● Ensuring that customer service and satisfaction exceeds our clients' expectations

● Assisting in directing sales in accordance with company philosophy and procedures;

● Staff payroll

● Opening and closing the store, performing daily reconciliation, cash handling, and bank deposits;

● Month end and quarterly sale reports;

● communicating with staff, providing reports;

● dealing with personnel issues within the store;

● On-the-job training of staff in service sales, product knowledge, and operations;

● Maintaining store appearance;

● Tracking and reporting store performance;

● Procuring product and maintaining accurate inventory control;

● Product merchandising