Management Analyst

Job TitlePlans, organizes, conducts and oversees assigned projects and studies to determine strengths, weaknesses, and best practices. Projects could include the development of LGY policies, plans, and procedures, or reviews concerning administrative matters.Defines the problem or issue; researches, gathers, consolidates, and analyzes information; develops approaches and alternatives, and makes recommendations for consideration by leadership. Prepares briefing papers or presentations as appropriate upon completion of projects.Provides regular and timely reports on the status of assigned projects. Performs special projects which could be controversial, of high Department or public interest, or confidential in nature.Coordinates the implementation of Loan Guaranty initiatives established to enhance the level of service provided to Veterans.Applies a comprehensive knowledge of Microsoft Excel, Power BI and other data analytics tools in preparing a variety of regular and ad hoc reports concerning production, timeliness, accuracy, industry trends and employee performance as well as reports in support of special projects. Ensures data integrity in all reporting.Makes data driven recommendations to improve program performance and service delivery to Veterans and other program stakeholders.Performs administrative services in support of the work of the LGY business line. Has thorough understanding and knowledge of operations and how support functions provided by other VA entities facilitates program objectives of Loan Guaranty.Promotes efficient utilization of resources by suggesting changes in procedures, work methods, systems variations and acceptance of new technology developments.Collaborates with supervisors to ensure that those who are traveling follow all travel procedures. Reviews travel itineraries and vouchers as part of the concurrence process.Coordinates responses to controlled correspondence with Veterans/Service members, members of Congress, program participants, department entities, other Government agencies, and the general public. Ensures responses are technically accurate, complete, clearly and professionally written and submitted timely.Serves as a point of contact for the ServiceNow application for the business line. Provides frequent regular reports of tickets assigned to the business line. Compiles customer service feedback for supervisors based on the content of tickets.Analyzes data provided through Cisco reports for the nationwide phone system. Makes timely recommendations for staffing of the nationwide phone system to promote optimal service delivery in accordance with established phone system performance targets.Work Schedule: Full TimeMonday - Friday, 8:00am to 4:30pmCompressed/Flexible: AvailableTelework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.Virtual: This is not a virtual position.Position Description/PD#: Management Analyst; PD42159A GS-0343-13Relocation/Recruitment Incentives: Not AuthorizedFinancial Disclosure Report: Not Required