IT Intern - Part Time

Overview WTAMU & Amarillo College IT students! Join our Amarillo team as a Part-Time IT Intern and take your first steps towards a rewarding career in IT. Ideal opportunity for students currently studying Computer Science, Information Technology, or Engineering, allowing you to broaden your knowledge and gain hands-on experience in a customer service support role. At VytlOne (formerly Maxor), we empower our interns to soar to new heights by offering a flexible schedule designed to fit with your studies while acquiring valuable hands-on experience. Collaborate with seasoned professionals who will mentor and guide you, ensuring you develop the skills needed to successfully step into a technology career. Compensation, Work Hours, Location: $17.50/hour ~20-25 hrs/week, Monday-Friday, flexible hours between 8:00am-5:00pm Onsite at VytlOne offices in downtown Amarillo Responsibilities You may perform all or some of the following IT functions: Provide first level intake, triage, and escalation for IT and Pharmacy Operations support requests. Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems. Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals. Troubleshoot Local issues with equipment like printers, computers, and other hardware issues Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures. Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing Assist in multiple audits: Quarterly system access, software, licensing Maintain a high-level quality of customer service standards in dealing with and responding to questions. Qualifications Education: High School Graduation required.Must be enrolled in a Computer Science, Information Technology, or Engineering program. Experience: Ideal candidate possesses a strong customer focus, basic knowledge of PC maintenance/repair & application software support, and aptitude for/desire to learn computer maintenance/repair. Knowledge, Skills, and Abilities: Support the IT team in maintaining hardware, software, and other systems. Assist with troubleshooting issues and provide technical support. Organize and maintain IT resources. Take Direction well Ability to simultaneously coordinate and complete multiple projects. Ability to install and configure computer systems, hardware, and peripherals. Knowledge of customer service standards and procedures. Demonstrated ability to be self-motivated with a positive attitude. Strong verbal and written communication Ability to work well in teams Strong work ethic and attention to detail Excellent Problem-Solving Skills Our Company VytlOne (formerly Maxor) is a leading pharmacy care solutions company dedicated to improving patient outcomes and lowering the total cost of care through our clinically integrated set of pharmacy care solutions. We offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care. #J-18808-Ljbffr