Patient Access Specialist I

How you move is why we’re here. ®

Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Per Diem Part time

Work Shift

Variable (United States of America)

Compensation Range

The base pay scale for this position is $33.00 - $33.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

The Patient Access Specialist I is an entry-level, customer-facing role responsible for patient scheduling, pre-registration, and registration. This per diem position supports patient access operations and plays a critical role in ensuring an efficient, accurate, and positive patient experience.

In addition to core registration duties, this role assists with bed placement coordination for post-recovery patients, working closely with nursing supervisors to support patient flow and timely admissions.Key

Responsibilities

• Greet, interview, and register patients in person and by phone
• Accurately collect and update demographic, insurance, and financial information
• Verify insurance eligibility, benefits, authorizations, and pre-certifications
• Collect co-pays and out-of-pocket payments
• Schedule appointments, procedures, and follow-up visits
• Scan and manage required documentation (IDs, insurance cards, consent forms)
• Manage high call volumes and triage calls professionally
• Resolve work queues, patient checklists, and registration-related issues
• Coordinate bed placement for post-recovery patients in collaboration with nursing supervisors
• Provide patients with visit instructions and support throughout the check-in/check-out process
• Float to other functional areas as needed to support operations

Qualifications

Required

• High School Diploma or GED
• Strong computer skills (data entry, email, Outlook, MS Office)
• Ability to type 45–60 WPM with accuracy
• Strong communication and customer service skills
• Ability to multitask in a fast-paced, high-volume environment
• Basic math skills (percentages, payments, etc.)

Preferred

• 0–1 year of experience in:
• Patient registration
• Hospital admissions or ambulatory/outpatient settings
• Experience with Epic (Prelude and Cadence)
• Knowledge of medical terminology
• Understanding of front-end revenue cycle (insurance verification, authorizations, etc.)
• Bilingual skills

Key Competencies

• Detail-oriented and highly accurate
• Adaptable to changing patient volumes and priorities
• Professional and calm under pressure
• Team-oriented and coachable
• Self-motivated with strong initiative

Working Conditions

• Combination of sitting, standing, and walking throughout the shift
• May lift light materials (10–20 lbs.)
• Indoor healthcare environment with moderate noise and activity levels
• Occasional exposure to mild environmental discomforts

Why This Role

This is a great opportunity for someone looking to start a career in healthcare administration, gain exposure to patient access and hospital operations, and grow into advanced roles such as PAS II.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.