Customer Service Representative

Job Description

Job Description

Veterinary Dental Specialties (VDS) – San Diego is seeking a skilled and professional Customer Service Representative (CSR). We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care.

As a CSR, you will play an integral role in the day-to-day operations of our practice. This is a full-time position. Shifts are 8 hours, Monday - Friday. Two years of experience as a CSR is required.

This position earns a competitive wage of $22 to $25 per hour depending on experience.

Minimum Qualifications/Requirements:

• Two or more years of experience in the veterinary field performing the above duties. (Required)
• Able to perform moderately physically demanding work that requires a lot of lifting (up to 50 pounds), cleaning, and constant motion.
• Good interpersonal skills and a willingness to work as part of a collaborative team.
• Must pass a background and drug screening (THC not tested)

Responsibilities:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Consistently check memos and personal email for internal communications and staff updates
• Educate and advise clients regarding our services
• Schedule and check-in appointments and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.
• Process admissions and discharges accurately
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing and shipping
• Answer multiple phone lines in a prompt and professional manner, route calls to the appropriate departments in addition to screening calls and taking messages when needed
• Confirm upcoming appointments with clients and ensuring all proper diagnostics are attached to the record in a timely manner
• Update clients of wait times and delays.
• Keeping records of client interactions, transactions, comments and complaints
• Clean lobby and exam rooms
• Ensures any supplies needing replenishment within 2 weeks are reported to the Practice Manager
• Mentoring new employees and visitors
• This role is primarily based in San Diego but may require occasional overnight travel to one of our satellite locations.