Knowledge Management Specialist

Knowledge Management Specialist

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Responsibilities:

• Create, update, and maintain high-quality knowledge base articles to ensure content is accurate, current, and easy to consume
• Govern submitted knowledge content to ensure consistency, clarity, and adherence to knowledge standards and best practices.
• Review and approve knowledge articles, providing actionable feedback to authors when revisions are needed
• Partner with Product, Support, Training, and Operations teams to align documentation with product releases, enhancements, and process changes
• Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time
• Monitor knowledge health metrics (e.g., article freshness, usage, gaps) and proactively identify areas for improvement
• Support continuous improvement of knowledge workflows, tooling, and governance processes
• Contribute to documentation strategy and scalability as the Knowledge Management function evolves.
• Drive priorities across the department, organization, and/or cross-functional teams

Qualifications and Experience

Demonstrated skills, competencies, and required experiences

• Bachelor's Degree (business, communications or related field preferred)
• 3-5 years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role
• Demonstrated experience creating and maintaining structured documentation or knowledge base content
• Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content
• Demonstrates native or near-native proficiency in both written and spoken English
• Proficient in Copilot or other AI tools, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software)
• Experience working cross-functionally with Product, Support, or Operations teams
• High attention to detail with strong organizational and prioritization skills
• Comfortable working in fast-paced, evolving environments

Preferred Distinctions

Additional Accomplishments

• Experience in SaaS, fintech, or regulated environments
• Familiarity with release management or product launch processes
• Experience analyzing knowledge metrics or dashboards to inform improvements
• Exposure to content governance models or documentation standards
• Experience using collaborative tools such as SharePoint, Microsoft Teams and Confluence