Payment Systems Specialist II

Where it all began…
In 1951 SF Fire Credit Union first opened its doors from a modest 10′ × 15′ office space in 17 Engine. It was from those humble beginnings—where everyone pitched in to help one another in their community—that the organization forged its way of business forever. Today, the San Francisco-based credit union has grown to $1.7B in assets and a membership that extends from the regional firefighters we trace our roots back to throughout our many neighbors in San Francisco, San Mateo and Marin Counties. Our members benefit from the ideas and principles that have shaped us: Shared trust, continuous innovation of products and services, competitive rates, and excellent member service. These qualities foster a true sense of member-ownership and strengthen the credit union’s bond with the people for whom this credit union was created.
What we stand for…
There are a few things we look for those we hire at SF Fire Credit Union, regardless of role or team.
First, do they align with our values?
Be Personal – Walk the Member/Employee Path
Be a Leader – Empower, Collaborate, Own
Be Outside the Box – Innovate, Educate, Engage
Be Real – Integrity and Transparency Matter
Be the Connection – Serve our Community
Second, will they thrive in a culture like ours, where we default to trust, embrace feedback, and desire to innovate? Finally, do they share our vision to help empower members to accomplish their dreams and build lasting financial security in whatever way is most relevant to their role?
What it feels like…
Most days it feels more like going to work with a big family. Whether it’s a pot luck lunch, baking birthday cakes for colleagues in the kitchen, or after-hours get together, we’re here to do a great job and have a good time while doing it! We value a good sense of humor, are motivated by a higher purpose, and always bring an “in-this-together” attitude.  While we’re driven to do great work, we also value real work/life balance.
Is This the Career for You?
The major duties and responsibilities of a Payment Systems Specialist II include the processing of ACH originations and returns, share drafts, ATM, bill pay and Zelle inquiries, incoming adjustments and returns sent by external financial institutions and the reconciliations of general ledgers. Provide support and assistance to the other credit union departments on items related to the department’s processes. Additionally, a Payment Systems Specialist   ensures processes and services meet credit union defined service guarantees, policies and procedures and comply with appropriate federal and state regulations. 

• Perform all processes and tasks listed for a Payment Systems Specialist I.
• Perform daily share draft exception processing. Generate the daily return share draft file.
• Download daily in-clearing file for processing. Generate file for same day posting.
• Work Zelle processing errors. Adjust account accordingly.
• Work with the bill pay provider to research and resolve member’s payment issues/inquiries.
• Download, research and work all incoming ATM adjustments and returns sent by external financial institutions. 
• Review ATM deposit images and perform deposit adjustments/returns entries.
• Generate and process all files from the Credit Union’s ACH origination systems. Review and resolve all file exceptions.
• Download ACH origination returns. Research and perform adjustments.
• Download, review, and process incoming ACH notification of change requests.
• Reconcile and maintain all related general ledger accounts for processes assigned to this role.
• Research and identify general ledger discrepancies.
• Review the general ledger reconciliation sent daily by the Accounting Department. Research out-of-balance discrepancies as it relates to the Payment Systems departmental processes.
• Work role-related tickets submitted to Payment Systems in a timely and accurate manner.
• Provide suggestions to streamline processes and update role-related procedures.
• Assist by supporting and providing guidance on department processes to Payment Systems Level I staff.
• Assist with departmental and organizational projects and perform all other duties as assigned.  

What We Look For In You
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE: Associate degree (A.A.) or equivalent from a two-year college preferred; minimum of two years related experience and/or training required; or equivalent combination of education and experience.
• LANGUAGE SKILLS:  Possess the ability to read and comprehend simple instructions, short correspondence, and memos. Possess the ability to write simple correspondence.
• MATHEMATICAL SKILLS:   Have the ability to add, subtract, multiply, and divide in all units of measure. Ability to reconcile general ledger accounts and identify outstanding variances.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• PERSONAL COMPUTER SKILLS: Maintain proficiency in basic personal computer skills operation in a Windows environment. Basic proficiency in using Microsoft Word, Excel, and Outlook is preferred. Have the ability to operate standard office equipment, applications, and tools.  
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. 
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
• WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually moderate. 

Note:  This job description is non-contractual, or an exhaustive list and it may be added to or changed to from time to time.

Salary
This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SFFCU, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the  San Francisco Market is an hourly rate of $33.10 to $49.64.

Our Benefits
We have a competitive compensation and benefits package, but the true reward of working for SF Fire Credit Union goes beyond what you’ll see on a pay-stub. We genuinely care our employees and we strive to invest in their professional and personal growth. We’re a relatively small organization at about 200 employees, so you can see the impact of your efforts and the value your contributions bring to our members and fellow employees.

• 401(k) and Employer Match
• Health, Vision, Dental and Life Insurance
• Annual Incentive/Bonus Program
• Tuition Reimbursement Program
• 11 Paid Holidays + Competitive PTO package
• Home & Consumer Loan Program (Discounted Rates)
• Professional development and training programs
• On-demand personal coaching resource
• Wellness Program (Discounted Gym Membership)

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”